Senior Support Engineer, EU
Job description
A senior support engineer role at Sanity.io, owning and resolving complex technical issues for enterprise customers and improving the support organization's systems, workflows, and documentation.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Ireland
What you'll do
- Independently own and resolve complex technical issues for enterprise customers
- Lead investigations into ambiguous or high-severity issues and liaise during incidents, maintaining clear communication throughout
- Produce high-quality minimal reproductions, reusable code snippets, and structured issue reports
- Provide informal mentorship and technical guidance to other Support Engineers
- Collaborate closely with Product and Engineering to surface patterns and influence product improvements
- Author and improve documentation, guides, and self-serve resources to reduce recurring issues
- Contribute to infrastructure, tooling, and workflow improvements within the Support organization
- Participate in community support rotation and model high standards of clarity and empathy
- Own issues end-to-end, including a paid on-call rotation for high-severity production incidents
What we're looking for
- Remote in the UK or Ireland
- 4+ years of hands-on experience in developer support or engineering roles
- Strong experience debugging complex JavaScript/TypeScript and modern web applications (e.g., Next.js)
- Demonstrated success in independently owning complex issues from diagnosis to resolution
- Ability to elevate those around you through thoughtful collaboration, clear communication, and informal mentorship
- Comfortable operating under pressure while maintaining clarity and empathy
- Strong debugging instincts and ability to reason across frontend, APIs, and infrastructure layers
- Bias toward improving systems, documentation, and processes rather than just resolving individual support requests
- Curious, proactive, and energized by solving ambiguous problems
Your team
Support
The support organization, which owns customer technical issues, documentation, tooling, and workflows.
Benefits
- A highly-skilled, inspiring, and supportive team
- Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth
- A global, multi-culturally diverse group of colleagues and customers
- Comprehensive health plans and perks
- A healthy work-life balance that accommodates individual and family needs
- Competitive salary and stock options program
Apply
About Sanity
The AI Content Operating System
Sanity.io is a modern, flexible content operating system that replaces rigid legacy content management systems. It treats content as data so that it can be stored in a single source of truth, but seamlessly adapted and personalized for any channel without extra effort. Forward-thinking companies choose Sanity because they can create tailored content authoring experiences, customized workflows, and content models that reflect their business.
Key facts
- 300+ person company
- Content Management / SaaS
- Raised an $85m Series C led by GP Bullhound
- Backed by investors like ICONIQ Growth, Threshold Ventures, Heavybit and Shopify, as well as founders of companies like Vercel, WPEngine, Twitter, Mux, Netlify and Heroku
- Companies like SKIMS, Figma, Riot Games, Anthropic, COMPLEX, Nordstrom, and Morningbrew use Sanity
Partners & customers
What they value
- Pioneers
- Exist for our customers
- Hel ved
- Love type two fun