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Senior Strategic Implementation Specialist - EMEA

Ashby
Contract type
Ongoing
Work mode
Remote
Experience
Senior · Not stated

Level inferred from job title

Job description

A Senior Strategic Implementation Specialist at Ashby manages and executes end-to-end implementation of Ashby's solution for new customers, primarily in the Strategic (predominantly Enterprise) segment. The role sits in the Professional Services team within the Customer Success organization and focuses on getting customers up and running quickly with a strong foundation.

At a glance

Employment
Full-time
Work mode
Remote

What you'll do

  • Manage and execute the end-to-end implementation of Ashby's solution for many new customers
  • Work directly with customers in the Strategic (predominantly Enterprise) segment
  • Develop and execute implementation plans to ensure a positive customer experience and expedited time to value
  • Keep the team on track to ensure milestones are met
  • Define the work, align with stakeholders, communicate the project plan, and deliver results in accordance with agreed-upon expectations
  • Advise customers on best practices specific to their usage of software to ensure optimal value
  • Proactively address thematic customer opportunities and improve processes accordingly
  • Partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress
  • Act as the customer's proactive guide and advocate throughout the implementation period
  • Help customers adapt to new systems and a refreshed approach through change management

What we're looking for

  • Extensive experience managing and executing several complex implementation and onboarding projects concurrently in a high-growth B2B SaaS org
  • Strong understanding of complex, configurable B2B SaaS products and their technical intricacies (multi-step workflows, several core workflows, integrations with other systems)
  • Adept at understanding customer needs and tailoring implementations to meet their specific requirements
  • Experienced in navigating change management processes
  • Ability to work effectively in a remote-first setting, with the ability to travel <10% as needed for strategic customer engagements
  • Clear communication: ask clarifying questions with precision and distill complex concepts into simple themes
  • Great listener who serves as the voice of the customer to internal stakeholders
  • Problem solver who thrives at solving complex challenges with innovative, scalable solutions
  • Eager to improve processes and workflows to enhance efficiency and efficacy
  • Detail-oriented and technically proficient
  • Data-driven: use metrics and analytics to inform decisions and measure success
  • Adaptable in a fast-paced, evolving environment
  • Love to coach and help customers grow

Nice to have

  • Ashby or ATS experience

Your team

Professional Services team within Ashby's Customer Success organization

A growing Professional Services team that plays a key role early in the customer journey, helping elevate the entire customer experience.

Benefits

  • You'll get the time to do things the right way; high emphasis on high quality work and avoiding quick hacks
  • You get to sell a product that prospects & customers are truly excited about
  • Competitive compensation is offered
  • 10-year exercise window for stock options
  • Unlimited PTO with four weeks recommended per year
  • Twelve weeks of fully paid family leave in the US (with plans to expand to other countries as situations arise)
  • Generous equipment, software, and office furniture budget
  • $100/month education budget with more expensive items (like conferences) covered with manager approval

How to get hired

  1. 130 min - Recruiter Screen with Talent Team
  2. 245 min - Interview with Morgan (Hiring Manager) + Head of Professional Services
  3. 360 min - Mock Call with 2 Implementation Specialists
  4. 4Final Round: 30 min - Customer Adoption with Head of Dedicated Customer Success & one of our Strategic CSMs
  5. 530 min - Interview with VP of Customer Success
  6. 610 min - Closing Questions with Hiring Manager

Apply

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About Ashby

Key facts

  • Customers are at the center of everything we do
  • We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell
  • We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount
  • We value a strong sense of ownership, principled thinking over experience, and thoughtful communication

What they value

  • Strong sense of ownership
  • Principled thinking over experience
  • Thoughtful communication
  • High quality work over quick hacks