Senior Solutions Engineer - Payward Services

Kraken

Contract type

Ongoing

Work mode

100% remote

Experience

Mid-level · 4+ years

Job description

Run technical discovery with prospective customers alongside sales and the Partner Solutions Lead, mapping their architecture, constraints, and compliance needs to the product suite (Embed, Ramp, Earn, xStocks, CF Benchmarks)
Surface recurring customer asks and product gaps from deals and feed them to the Solutions Architect to inform the roadmap
Design tailored solutions spanning existing offerings, customizations, bespoke integrations built on top of the platform, or hands-on work directly in the customer's codebase
Scope and build proof-of-concepts that demonstrate technical feasibility and win the deal
Own a clean, structured handoff to the Implementation team, delivering PoCs, solution design docs, and knowledge transfer sessions
Execute the pre-sales playbook — discovery frameworks, solution templates, PoC standards, and handoff runbooks — and contribute improvements back to the team
Company mission
Payward is building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system

4+ years in a technical pre-sales role (solutions engineering or solutions architecture) at a B2B API or infrastructure company
Proven track record executing the technical pre-sales motion — discovery, solution design, PoC delivery, and deal-winning
Fluency with REST/WebSocket APIs, auth patterns (OAuth, JWT), webhook architecture, and integration debugging
Experience designing and building complex integrations for technical buyers at fintechs, banks, or neobanks — including customizations and bespoke work
Strong knowledge transfer skills — able to package a solution design so an implementation team can execute it faithfully
Clear, structured communicator who can run a discovery call, a design review, and a handoff debrief back to back
Experience writing RFPs and documenting solution approaches that clearly communicate how the product and customizations will solve a customer's problem
Crypto domain knowledge — trading, custody, KYC, staking
REST, WebSocket, OAuth, JWT
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