Senior Solutions Engineer, Commercial
Level inferred from job title
Job description
Customer-facing technical partner to Sales and Success, leading discovery, demos, and proof-of-value work to help prospects and customers understand how ClickUp and its integrations and AI-enabled workflows fit their needs. Fully remote within the United States, supporting AMER customers.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · United States
- Languages
- English
What you'll do
- Partner with Sales and Success to lead technical discovery, deliver tailored demos, and show how ClickUp, integrations, and AI-enabled workflows map to customer needs
- Design and lead proof-of-value or proof-of-concept work so buyers can validate product fit, adoption potential, and business impact
- Translate stakeholder requirements into clear solution recommendations, including workflow design, reporting approaches, and lightweight technical architecture
- Support technical validation in live opportunities, including integration discussions, data migration considerations, security and process questions, and RFP responses
- Build custom reports, dashboards, and demo environments that reflect real customer use cases
- Stay current on product capabilities and releases to explain solutions accurately and connect new features to customer needs
- Work with Account Executives, Customer Success, Product, and Engineering to remove blockers and improve the customer experience
What we're looking for
- Experience in a customer-facing technical role in software, such as pre-sales, solutions engineering, sales engineering, technical consulting, implementation, or a closely related path
- Demonstrated ability to lead technical discovery, live demos, and solution conversations with business and technical stakeholders
- Ability to turn ambiguous customer problems into structured recommendations, persuasive narratives, and practical next steps
- Comfort discussing APIs, integrations, automation, data flows, and change-management considerations in clear, customer-friendly language
- Strong presentation and executive communication skills, with the ability to influence technical and non-technical audiences
- Consultative, outcomes-oriented judgment that balances technical depth with commercial urgency
- Ability to manage multiple customer opportunities and priorities with ownership, adaptability, and clear follow-through
Nice to have
- Experience supporting complex B2B SaaS evaluations with multiple stakeholders and proof-of-value work
- Familiarity with workflow, collaboration, productivity, CRM, support, or automation platforms
- Hands-on experience with integration platforms, web services, APIs, or adjacent solution-design tools
- Experience with business process mapping, value-based selling, and technical storytelling
- Exposure to AI-enabled product workflows and the ability to explain their practical customer value
Your team
Solutions Engineering & Customer Enablement
Connects complex customer needs to practical product solutions, helping prospects and customers evaluate how ClickUp can support their workflows and business goals.
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About ClickUp
The first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI
ClickUp is building an AI-powered workspace that brings tasks, docs, chat, and AI-enabled workflows together so teams can spend less time switching tools and more time making progress.
Mission
Make the world more productive
Key facts
- AI-native company; every team member is expected to leverage AI daily
- AI fluency is evaluated as part of the hiring process
- Unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product