Senior Solutions Architect | Germany | Remote
Job description
A Senior Solutions Architect (Professional Services) role in Grafana Labs' Customer Experience team, acting as a hands-on technical partner to help customers onboard, implement, and expand their use of Grafana for observability.
At a glance
- Work mode
- Remote · Germany
- Pay
- EUR 109,700 – 131,600 / year
What you'll do
- Work with customers, including business executives, project managers, and IT development staff
- Understand business needs and distill the information into business and technical requirements
- Work with complex business and technological requirements and translate them into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture
- Act as a functional lead and demonstrate clear approach to methodology as well as functional capabilities
- Lead functional workshops with customers, document requirements, and design appropriate solutions
- Accelerate the delivery of the solution for customers
- Be a strong advocate for adherence to standards and best practices
- Stay current on Grafana Labs, observability, and related technologies
- Act as a key resource for Sales, Product Management, Engineering, Support, and Professional Services teams
- Deliver high-impact training, jumpstart engagements, and tailored technical consulting
- Provide roadmap assurance, guide project execution, and ensure Grafana's capabilities align with the customer's architecture, goals, and constraints
- Identify recurring issues, monitor support needs, and advocate for product improvements
What we're looking for
- Located in Germany
- 5+ years of experience working on deployment teams, using project management techniques
- Direct experience with o11y
- Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces), preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo)
- A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers
- Excellent communication skills to communicate with customers, partners, and internal members
- Kubernetes (kubectl, Helm, Tanka preferred)
- Experience with Cloud Platforms - AWS, GCP, Azure
Nice to have
- Self-starter, adept at picking up new skills and technologies, and eager to break new ground
- Vision to help us take our company to the next level
Your team
Customer Experience team
World-class Customer Experience team; Solutions Architect acts as a trusted technical partner to customers
Benefits
- 100% Remote, Global Culture
- Scaling Organization
- Transparent Communication
- Innovation-Driven
- Open Source Roots
- Empowered Teams
- Career Growth Pathways
- Approachable Leadership
- Passionate People
- In-Person onboarding
- Global annual leave policy of 30 days per annum, with 3 days reserved for Grafana Shutdown Days
- Restricted Stock Units (RSUs)
Apply
About Grafana Labs
The company behind Grafana Cloud, the fully managed observability platform
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI. Grafana Labs is a 100% remote company with team members across 40+ countries.
Key facts
- Observability / software
- 100% remote company with team members across 40+ countries
- Trusted by more than 10,000 organizations
- Backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital
- Global annual leave policy of 30 days per annum
Partners & customers
What they value
- Transparency
- Autonomy
- Trust
- Open source roots
- High trust, low ego culture that values outcomes over optics