Senior Software Engineer
Job description
A Senior Software Engineer role on Cloudbeds' Core AI Squad, designing, building, and operating customer-facing AI platform capabilities and agentic workflows. The role focuses on production AI systems, evaluation, and observability, primarily in Python within a PHP and Java ecosystem.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote
- Languages
- English – fluent
- Pay
- USD 140,000 – 180,000 / year
What you'll do
- Design, build, and operate customer-facing AI platform services and product features primarily in Python, while integrating with PHP and Java systems as needed
- Build and evolve agentic harnesses, including agent runtimes, workflow orchestration, tool execution, state management, recovery paths, and evaluation hooks
- Integrate agents and LLM-powered workflows into production systems with strong attention to reliability, correctness, latency, scalability, and cost
- Evaluate models and providers for specific product use cases, using clear success criteria and abstractions that keep the platform flexible as the AI ecosystem evolves
- Own evaluation, tracing, observability, and quality feedback loops for AI features so the team can detect regressions, understand behavior, and improve over time
- Write clean, well-tested, well-documented code and advocate for engineering best practices, test automation, maintainability, and operational excellence
- Collaborate with product, design, data, security, and engineering partners to turn ambiguous AI product opportunities into reliable customer-facing features
- Build, debug, and operate services that interact with PostgreSQL, SQS, gRPC, and REST APIs, including data models, event streams, service contracts, and versioning
- Contribute as a senior individual contributor through technical leadership, architecture input, pair programming, code reviews, and mentorship
What we're looking for
- 5+ years of software engineering experience building, shipping, and operating production systems
- Strong proficiency with Python in production environments, including APIs, services, tests, debugging, and operational ownership
- Hands-on experience building, integrating, or evaluating agentic systems, agent harnesses, tool orchestration, or LLM-powered workflows
- Experience with agentic frameworks and tooling such as LangChain, LangSmith, LangGraph, or similar platforms (PydanticAI, CrewAI, etc)
- Experience with MCP, vector databases, retrieval patterns, RAG architectures, or AI evaluation platforms
- Comfortable working across a polyglot stack, especially contributing to or integrating with PHP and Java services when the product requires it
- Familiarity with prompt and version management, guardrails, tracing, LLM observability, cost and latency optimization, or human-in-the-loop workflows
- Experience with cloud infrastructure and containerization such as Docker, Kubernetes, and AWS, plus experience working with remote-first, globally distributed teams
- Experience with API-driven design, distributed systems, data modeling, and reliable service boundaries
- Strong knowledge of software best practices, design patterns, performance, security-minded development, and testing across unit, integration, and end-to-end levels
- Excellent problem-solving and debugging skills, especially in complex systems with uncertain or probabilistic behavior
- Good product sense, customer empathy, strong communication, teamwork, ownership, and time management
- Business-level English fluency, verbal and written
Your team
Core AI Squad
Owns the customer-facing AI platform infrastructure, agentic workflows, and evaluation and observability foundations that enable AI-powered experiences across Cloudbeds products. A senior, product-minded group that values ownership, pragmatic architecture, fast learning, and strong collaboration across product, design, data, and engineering.
Benefits
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling, and knowledge transfer
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About Cloudbeds
We're not just building software, we're transforming hospitality.
Cloudbeds' platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, they help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners, with a completely remote team.
Mission
We help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners.
Key facts
- 650+ team members
- 2012
- Hospitality technology
- Platform powers hotels across 150 countries
- Processing billions in bookings annually
- Winner – Hotel Management Software | HotelTechAwards (2026)
- Overall 10 Best Places to Work | HotelTechAwards (2026)
- Overall Top 10 Hotelier's Choice | HotelTechAwards (2026)
- Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026)
- Most Loved Workplace® Certified (2024)
- Deloitte Technology Fast 500 (2024)
- 650+ team members across 40+ countries
- Team speaks 30+ languages
What they value
- Ownership
- Pragmatic architecture
- Fast learning
- Strong collaboration
- Inclusion