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Senior SAP AMS Support Consultant (SAP PP & SAP MM)
Contract type
Ongoing
Work mode
Remote · United Kingdom
Experience
Senior · Not stated
Level inferred from job title
Job description
A senior, customer-facing SAP AMS support consultant role at The Config Team, managing and delivering day-to-day client requirements including Service Requests, Incident Resolution and Problem Management in line with ITIL and SLAs. The role also involves leading complex changes, contributing to project delivery and mentoring less-experienced team members.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · United Kingdom
What you'll do
- Delight customers by exceeding their expectations in all aspects of support and service
- Manage and deliver day-to-day client requirements, including Service Requests, Incident Resolution and Problem Management, in line with ITIL methodology and Service Level Agreements
- Lead complex changes and contribute to project delivery
- Resolve challenging issues and improve SAP-related processes
- Work closely with customers and colleagues across delivery teams as a subject-matter expert
- Support the development of less-experienced team members through coaching, mentoring and knowledge sharing
What we're looking for
- Functional experience within SAP PP
- Good knowledge of processes and best practice principles within specialist area of SAP
- Background in an SAP support or SAP AMS environment
- Ability to demonstrate problem solving abilities in SAP
- Ability to deal with internal and external stakeholders in a support environment
- A full valid UK driving licence
- Right to work in the UK
- Strong knowledge and understanding of SAP MM and SAP PP
Nice to have
- Functional and/or configuration experience within SAP SD and SAP MM
- Experience of using or implementing mobile solutions either in SAP ITS or using a Third Party Product with SAP
- Able to investigate issues and bugs
Benefits
- Work with globally recognised brands
- Join a software business with an exceptional 98% customer retention rate
- Work Where Works approach
- Opportunity to build and shape our partner strategy
- Work with innovative SAP software products and solutions
- Excellent career progression and learning & development opportunities
- Be part of a collaborative, supportive and people-focused culture
Apply
About The Config Team
A leading SAP Supply Chain Software Consultancy
Experts in SAP supply chain with 30+ years of experience and their own suite of products (like PreBilt™ for EWM), helping global brands create smarter, faster, more resilient supply chains. A people-centric and collaborative culture focused on employee well-being, learning and development.
Key facts
- SAP Supply Chain Software Consultancy
- 30+ years of experience
- Own suite of products including PreBilt™ for EWM
- 98% customer retention rate
- Employees rate the company 4.9 / 5 stars on Glassdoor
What they value
- Trust
- Respect
- Integrity
- People-focused