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Senior Sales Operations Analyst
Contract type
Ongoing
Work mode
Remote · EMEA, Americas
Experience
Senior · Not stated
Level inferred from job title
Job description
Leadership role in Canonical's Sales Operations teams, delivering precise, scalable revenue operations across direct, indirect and online channels and leading a team of revenue operations analysts. Based remotely in EMEA or the Americas.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · EMEA, Americas
- Languages
- English – professional
What you'll do
- Delivering precise, scalable revenue operations for business through direct, indirect or online channels
- Leading and developing a team of revenue operations analysts in developing policies, driving processes and providing daily operational support and enablement to sales teams and partners
- Driving Sales Engagement, Training/Enablement/Data Enrichment, Customer Relationship Management, Configure Price Quote, Analytics and Commissions
- Instrumenting, measuring and improving policies and processes across teams covering the entire revenue operations spectrum
- Delivering metrics and reporting to monitor and improve revenue operations effectiveness, including new leads, pipeline, velocity, sales productivity and renewals
- Using data to drive insight, manage territories and channels, improve productivity, and agree and implement actionable change with executive management through regular sales and business reviews
- Overseeing sales technology and processes, driving automation and process improvements and partnering with the commercial systems engineering team to continuously improve business systems and integration
- Leading the introduction of new products, pricing, packaging and bundling through systems that are easy for sales and partners to navigate and quote
- Driving data quality, through order processing, new hire training, process documentation, reporting and data cleansing
- Leading and enhancing the commercial review process for evaluating and steering sales and alliance opportunities
- Owning the commission plan and leading the process for setting goals, evaluating and paying against that plan
What we're looking for
- Experience operating in a leadership Revenue Operations role, driving effectiveness of direct, channel and alliance partnerships
- Data-driven and analytical approach with a high attention to detail
- Track record of providing insight through robust CRM and other Revenue Operations technology platforms, data, analytics, compensation systems and processes to deliver excellent revenue operations
- An energetic, thoughtful, systematic approach, a problem solver with skill in measuring, identifying and delivering systems and processes that ensure repeatable, scalable outcomes
- Comfort with commercial pressure, and the ability to put revenue teams under appropriate performance pressure
- Organisational skills and the ability to interact and work with stakeholders within all levels of the organisation
- Exceptional academic track record from both high school and university
- Undergraduate degree in a related field, preferably in Science, Technology, Engineering, Mathematics or Economics, or a compelling narrative about your alternative path
- Strong communication, interpersonal, negotiation and influencing skills
- Professional written and spoken English with excellent presentation skills
- Ability to travel internationally up to four times a year for company events up to two weeks long
Nice to have
- Experience gained within a similar, technology subscription-based business
- Deep understanding of working in a global, multicultural organization including driving a team based remotely in multiple time zones
- Experience in mentoring and coaching team members on technical and soft skills, directly contributing to their professional development and performance improvement
Your team
Sales Operations
Sales Operations teams analyze and drive interventions to maximize net customer retention, and lead robust, repeatable processes to plan, manage and deliver revenue.
Benefits
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues
- Priority Pass, and travel upgrades for long haul company events
- Performance-driven annual bonus or commission
Apply
About Canonical
The company that publishes Ubuntu
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Its platform, Ubuntu, is widely used in public cloud, data science, AI, engineering innovation and IoT. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles.
Mission
To be at the forefront of the global move to open source
Key facts
- 1200+ colleagues
- 2004
- Open source software and operating systems
- 1200+ colleagues in 75+ countries
- Very few office-based roles
- Teams meet two to four times yearly in person
- Founder-led, profitable, and growing
- Most colleagues have worked from home since its inception in 2004
What they value
- Excellence
- Diversity
- Fairness