Senior Rider Onboarding Associate - (6 Months FTC)

Deliveroo

Contract type

One-time

Work mode

100% remote

Experience

Senior · Not stated

Level inferred from job title

Job description

Optimise hub performance by evolving the format and structural workflow of physical Rider Onboarding Hubs to maximise operational efficiency before, during, and after daily sessions
Scale the footprint by designing, operationalising, and expanding physical onboarding spaces across the UKI, implementing standardised systems to maintain high-quality service for all applicants
Drive the strategic roadmap by architecting and executing the 12-month delivery plan for in-person onboarding, balancing expansion with strict time and cost efficiencies
Cross-functional problem solving by partnering with Rider Support, Product, and broader Onboarding teams to troubleshoot live operational issues and funnel on-the-ground intelligence into long-term system enhancements
Deliver field onboarding by travelling extensively across the UKI to lead face-to-face onboarding sessions and support localized operations within regional hubs
Manage local supply constraints by targeting and eliminating rider deficits in hard-to-source zones, collaborating with the Supply team to build accurate demand forecasting models
Execute seasonal campaigns by leading tactical supply planning and execution for peak trading seasons to stay ahead of consumer and partner growth
Company mission
At Deliveroo, you'll do work that matters, solving real-world problems in a three-sided marketplace that's constantly evolving

Core technologies

Salesforce

All field-based travel, accommodation, and personal vehicle mileage expenses will be fully covered by the company

Proven operational experience within technology, start-ups, food delivery logistics, or direct experience working as a Deliveroo Rider
A self-starter mindset with a demonstrated ability to work independently in the field, navigate changing operational priorities, and use your own initiative
Strong empathetic listening and communication skills, with the capability to influence internal product teams and manage candidate groups
A valid UKI driving licence and access to your own vehicle for locations underserved by public transport, along with the flexibility to travel early and late
Familiarity with G Suite, Slack, Looker, and Salesforce tooling
Professional proficiency in Portuguese or Arabic
This is a 6-month Fixed Term Contract (FTC) with the possibility of extension
G Suite, Slack, Looker, Salesforce
Salesforce