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Senior Remote Service Engineer (Delft, NL)
Contract type
Ongoing
Work mode
Remote
Experience
Mid-level · 3+ years
Job description
Remote Service Engineer supporting customers' EV charging infrastructure by resolving complex technical issues and acting as a senior escalation point. The role ensures charging networks run reliably for EV drivers worldwide.
At a glance
- Employment
- Full-time
- Work mode
- Remote
- Languages
- English – fluent
What you'll do
- Be the trusted technical expert that customers and service engineers rely on to solve complex technical issues
- Become the go-to contact for deep technical knowledge in your area of expertise (e.g. OCPP / Split systems / Metering)
- Resolve complex and critical issues, keeping the network running smoothly
- Assist local service organizations primarily in EMEA and occasionally globally to resolve their tickets
- Coach and mentor (junior) technical staff in achieving customer success through remote case resolutions
- Ensure tickets are resolved within the scope of the Service Level Agreements (SLAs)
- Assist local teams and suppliers with charger installation and commissioning
- Improve processes within the team, local countries, quality, and production departments
- Pro-actively lead the way in improving chargers and services
- Initiate process improvements within and across teams, local countries, quality, and production departments
- Coach the team in creation and maintenance of knowledge articles and documentation that support service teams and customers
- Take action to resolve remaining problems on-site when necessary
- Participate in the weekend support rotation, acting as the senior escalation point for critical and complex cases to ensure 24/7 coverage
What we're looking for
- Bachelor's or equivalent technical education in Electrical Engineering, Electromechanics, or equivalent technical field relevant for the EV industry
- 3-4 years of experience as a (Senior) service Engineer or in a similar technical support/maintenance role
- Proven track record of technical expertise in the EV industry; knowledge management, process improvements in CRM
- Proven expertise in electrical installations; maintenance and system design
- Experience working with Linux-based systems and software
- Proven track record of delivering through others: effective collaboration across organisational and geographical boundaries
- Excellent communication & documentation skills in English; demonstrable customer service mindset
- Willingness to travel occasionally (<10%)
- Willingness to work weekend shifts on a rotational basis (planned on a monthly basis)
Nice to have
- Other European language is a plus
Benefits
- Work with the best specialists in their field, in a diverse environment with unparalleled global reach
- Strong strategy and laser focus on the market and the leading portfolio in the EV charging world
- Strong ownership and accountability for the scope you work on
- Be a part of the transformation into a future of sustainable and efficient mobility
Apply
About ABB
Key facts
- Leading portfolio in the EV charging world
- Global reach