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Senior Program Manager, Employee Experience
Dropbox
Contract type
Ongoing
Work mode
Remote · Canada
Experience
Senior · 8+ years
Job description
Senior Program Manager, Employee Experience on Dropbox's Virtual First team, owning a strategic work stream focused on tool optimization and technology-enabled ways of working. The role combines program management with organizational research, experimentation, and cross-functional stakeholder management to improve employee effectiveness.
At a glance
- Work mode
- Remote · Canada
- Pay
- CAD 128,400 – 173,700 / year
What you'll do
- Own the strategy, roadmap, priorities, and outcomes of a Virtual First work stream focused on technology, including tools, workflows, automations, AI enablement, and knowledge management
- Design and lead organizational research, pilots, and experiments that test new ways of working
- Translate qualitative and quantitative findings into actionable recommendations, behavioral frameworks, and operating models for downstream adoption
- Manage a portfolio of concurrent programs and initiatives from initial scoping through research, validation, and enablement planning
- Establish clear objectives, success measures, milestones, risks, and reporting across the work stream
- Facilitate cross-functional Steering Committees and initiatives involving stakeholders across People, Technology, Communications, Operations, and other business functions
- Partner with People Analytics and other measurement experts to establish research methodologies and evaluate outcomes
What we're looking for
- 8+ years of experience in program management, organizational effectiveness, workplace strategy, employee experience, innovation, research, or a related discipline
- Expertise in tools and technology enablement, including AI adoption, knowledge management, digital workflows, automation, and the design of technology-enabled ways of working that improve employee effectiveness
- Demonstrated experience independently leading complex, cross-functional programs from ambiguity through measurable outcomes
- Experience designing and managing research, pilots, experiments, or other evidence-based innovation programs
- Strong understanding of Virtual First, distributed, hybrid, or modern ways of working
- Excellent written, verbal, facilitation, and executive communication skills
- Comfort working in ambiguity and proactively identifying opportunities rather than waiting for assignments
Nice to have
- Experience working in a distributed or Virtual First organization
- Experience with organizational behavior, change management, behavioral science, workplace research, or human-centered design
- Demonstrated curiosity about the future of work and emerging technologies
Your team
Virtual First
Researches, tests, and scales better ways of working for a distributed organization, combining organizational research, experimentation, behavioral science, technology, and employee experience.