Senior Product Manager, Customer Operations
Level inferred from job title
Job description
Senior Product Manager owning Customer Operations at Nuitée: the internal systems and tooling that let the customer support team resolve issues and keep bookings fulfilled. The role runs this area as a full business and product domain, accountable for its outcomes, economics and P&L.
At a glance
- Employment
- Full-time
- Work mode
- Remote · EU
What you'll do
- Own Customer Operations: the internal systems and tooling that let Nuitee's CS team resolve issues and keep bookings fulfilled, across configuration, incident handling, and fulfillment tracking
- Run it as a full business and product domain, accountable for outcomes, economics, priorities, and product decisions
- Help define what success looks like, then decide with the team what to prioritise, what to test, what to build, and where to make trade-offs
- Raise fulfillment rate and cut incident volume without proportionally growing headcount or cost
- Decide what internal tooling would let CS resolve problems faster, with less manual work and fewer handoffs
- Decide where to invest in CS systems to get the clearest return in P&L terms
- Help build Nuitee's product organisation
What we're looking for
- Have owned a product or business area end to end for several years and can show the outcomes you drove
- Understand operations, support, or internal-tooling economics, especially cost-to-serve, fulfillment, or efficiency trade-offs
- Can go deep into systems and operational mechanics and turn that into product decisions
- Are comfortable working closely with engineering on technically complex products
- Have worked in a high-pressure environment where you were expected to drive the outcome yourself
- Are willing to go deep into operations and cost/efficiency thinking rather than staying at surface-level product management
- Operations or internal-tooling depth matters more than travel experience
Your team
Customer Operations
The internal systems and tooling that let Nuitee's CS team resolve issues and keep bookings fulfilled, across configuration, incident handling, and fulfillment tracking.
Benefits
- Meaningful equity
- Backed by Accel and visionary leaders across tech and travel
- Bootstrapped resilience, startup agility
- Global impact
- AI-driven innovation
How to get hired
- 1Apply with your LinkedIn profile or CV; the process is straightforward and typically takes 2–3 weeks
Apply
Direct apply at Nuitée
Opens the job posting at Nuitée
About Nuitée
The API backbone for the global travel industry
Nuitée is building the API backbone for the global travel industry. Founded in 2017, it enables seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, offering direct access to hotel inventory with better pricing, coverage, and technology. With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Priceline, Google, and Uber.
Mission
Transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think "Stripe for Travel."
Key facts
- 2017
- Travel technology / B2B travel infrastructure
- Founded in 2017
- Reached roughly €1B in booking value
- Grew 10x since 2022
- Was profitable before raising a $48M Series A led by Accel
- Hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca
- Tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market
Partners & customers