Senior Product Designer, Knowledge Graph | Canada | Remote
Job description
Senior Product Designer for Grafana Cloud's Knowledge Graph, designing experiences for the entity graph, entity catalog and RCA workbench used by engineers, SREs and their agents. Remote position based in Canada within a 100% remote R&D organization.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Canada
- Pay
- CAD 150,822 – 180,986 / year
What you'll do
- Enable customers to easily understand and explore how their systems connect to each other, finding clear, simple ways to show complex, constantly-changing information without overwhelming the user
- Translate research and data to experiences that are easy to digest and break down complexity
- Tailor the experience to different target audiences, covering multiple user perspectives
- Work cross-functionally with peers and leaders in engineering, product management, technical writing, and GTM functions, as well as other members of the Product Design team
- Prioritise for delivering impact while balancing business priorities, customer wishes and technical considerations
- Document user needs and pain points, design directions, UX trade-offs, and detailed designs for specific features and enhancements
- Execute research and contribute to quantitative and qualitative research initiatives with researchers, cross-functional collaborators, customers, and members of the Grafana user community
- Coach and mentor other designers, collaborate on team internal initiatives, and help evolve new ways of working as the team scales
What we're looking for
- 7+ years of relevant design experience working on B2B/enterprise software products, ideally designing tools and services for developers or other highly technical users
- A portfolio of effective designs for complex products delivered in a fast-paced environment
- Experience running qualitative research in complex fields, building empathy with users and humans, their needs and pain points even when you have very little in common with them
- Ability to make design decisions that appropriately balance business goals, product priorities, customer feedback, research insights, and technical considerations
- Ability to collaborate with cross-functional teams across multiple locations and time-zones to iteratively ship and evolve products while keeping the end design vision in mind
- Attention to detail and willingness to learn about a complex, very technical product space
- Experience working in a fully-remote, fast-paced environment where you are expected to share openly, default to transparency, and embrace your autonomy
- Strong, proactive remote communication, collaboration, facilitation, and relationship building skills
Nice to have
- Experience designing complex, data-dense interfaces with a focus on clarity
- Ability to rapidly gain an understanding of a technical domain and associated customer needs and user workflows in order to design effective experiences within that domain
- Domain knowledge or experience related to observability, cloud infrastructure, and/or database monitoring
- Experience helping design teams, especially at engineering led companies, level up their practice, collaboration with partner functions, and user and organizational impact
Your team
Product Design
A growing Product Design organization of more than 25 designers, researchers, engineers, and design leaders distributed across six continents, within a 100% remote R&D organization.
Benefits
- Restricted Stock Units (RSUs)
- 100% Remote, Global Culture
- Scaling Organization
- Transparent Communication
- Innovation-Driven
- Open Source Roots
- Empowered Teams
- Career Growth Pathways
- Approachable Leadership
- Passionate People
- In-Person onboarding
- Global annual leave policy of 30 days per annum, with 3 days reserved for Grafana Shutdown Days
Apply
About Grafana Labs
The company behind Grafana Cloud, the fully managed observability platform
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI. We are a 100% remote company with team members across 40+ countries.
Key facts
- Observability / software
- 100% remote company with team members across 40+ countries
- Grafana Cloud trusted by more than 10,000 organizations
- Built on open source and open standards
- Backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital
Partners & customers
What they value
- Transparency
- Autonomy
- Trust
- Open source roots
- High trust, low ego culture that values outcomes over optics