AC
Senior Partner Manager - Enterprise
Contract type
Ongoing
Work mode
Remote
Experience
Senior · 8+ years
Job description
Senior Partner Manager in Automattic for Agencies, the agency partnerships division of Automattic, managing and developing relationships with strategic agency partners with a significant focus on driving WordPress VIP revenue.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote
- Pay
- USD 125,000 – 180,000 / year
What you'll do
- Driving sales of Automattic products through partner channels with digital agencies, identifying new opportunities for revenue generation.
- Building and maintaining strong relationships with a book of Premier partners, supporting partners through their whole journey, from onboarding to expansion, by understanding their business strategy and needs.
- Developing and executing on high-impact strategies for partner retention, net revenue retention, and partner growth.
- Representing Automattic and building awareness of our products and services in the partner's organization via a one-to-many approach with partners.
- Communicating often with key stakeholders within WordPress VIP, as well as other business units, on the needs, alerts, and statuses of partner relationships.
- Become the agency's trusted advisor, helping them to build strong WordPress VIP business practices, deliver successful projects, and scale their own growth via Automattic for Agencies and VIP.
- Provide training and support to partners to enhance their understanding of Automattic's products, services, and value propositions.
- Collaborate cross-functionally with internal and external Business Unit (BU) teams, including Marketing, Sales/CS, Happiness, Product, and Executive Leadership.
- Collaborate on marketing and sales enablement programs for partners with respective BUs.
- Attend and support flagship WordCamps, explore potential sponsorships, and participate in partner events to drive lead generation and enhance brand visibility.
- Gather feedback from partners to improve products, services, and the overall partnership experience.
- Advocate for partner needs within Automattic or the partner's respective BU niche.
- Stay informed about industry trends, competitor activities, and market developments.
- Use market insights to refine partnership strategies.
- Ensure partners adhere to agreed-upon standards and compliance requirements.
- Seek ways to enhance the overall partner ecosystem within Automattic.
What we're looking for
- 8+ years of experience as a Partner Manager, Relationship Manager, Customer Success Manager, or Account Manager at a technology or media company (SaaS preferred).
- Expertise in managing a high-volume portfolio of partners, and meeting/exceeding Net Revenue Retention (NRR) and growth goals.
- Experience working with Global System Integrator/System Integrator organizations to build new alliances, introduce technology practices, maintain and scale them.
- Demonstrated experience communicating and negotiating with C-suite and senior executive stakeholders within partner accounts and internally.
- Outstanding communication. You should be great at holding people's attention, whether presenting, talking on the phone, or writing a quick blog post.
- Dynamic Presentation Skills: adept at presenting to individuals and groups, including C-level executives, in person or virtually.
- Excellent interpersonal and communication skills to effectively collaborate with internal and external teams.
- Ecosystem Familiarity: experienced with Automattic's brands and vast product suite within the WordPress ecosystem, as well as other key brands and third-party products/solutions that agencies leverage, such as hosts, dev tools, etc.
- Ability to grasp and communicate technical concepts effectively to technical and non-technical audiences.
- Willingness and ability to travel domestically and internationally to build relationships with partners at events such as flagship WordCamps.
- Adaptable to new technologies, industry trends, and changes in the competitive landscape.
Your team
Automattic for Agencies
the agency partnerships division of Automattic
Benefits
- Open vacation policy
- Commission
Apply
About Automattic
the people behind WordPress.com, WooCommerce, Beeper, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, and more; a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages
Mission
To democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source
Key facts
- more than 1500 Automatticians
- Now in our 20th year
- Fully-remote company with an open vacation policy
- We believe in Open Source, and the vast majority of our work is available under the GPL
- Automattic is a Most Loved Company, an Equal Opportunity employer, and Disability Confident Committed
What they value
- We believe in making the web a better place
- We believe in Open Source