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Senior Manager, Strategic Accounts
Contract type
Ongoing
Work mode
Remote · Japan
Experience
Senior · 6+ years
Job description
Senior Manager, Strategic Accounts at Twilio, leading a team of full-cycle account executives selling Twilio's messaging, voice, platform email and customer data platform services to large strategic customers across Japan.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Japan
- Languages
- Japanese – professional, English – business
What you'll do
- Talk with potential strategic customers, learn about their needs, and through consultation develop a strategic plan to help their service thrive through the use of Twilio's platform
- Lead and build high-performing enterprise sales teams and manage the team to deliver more than they may think is possible
- Allow your team to be Owners of their own business, giving them autonomy and trusting their decisions while stepping in and coaching when needed
- Manage and expand some of our most important customer accounts, including high growth technology, logistics, and fintech companies
- Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results
- Partner with and coordinate cross-functional internal teams (Solution Engineer, Sales Development, Legal, Engineering, Security, Marketing, Product) to efficiently navigate complex sales cycles
- Run a disciplined forecast, consistently achieve goals, and present guidance to executive management
- Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization
- Lead a team of AEs and manage the day-to-day operations that come along with it; hire and retain top diverse talent and be focused on their success and career progression
- Conduct weekly 1:1's with each team member; provide tactical and strategic deal guidance, training, and career development
- Help your team build and progress pipeline, work across functions like finance, marketing, product to execute complex deals
- Ensure your team maintains accurate and up-to-date CRM information; run weekly forecast calls with both your team and up to management
- Identify and work cross functionally to resolve inefficiencies in systems and processes
- Prioritize the Twilio customer experience and protect the Twilio Brand
What we're looking for
- 6+ years of experience with 4 years in building teams, managing all monthly forecasting, and can support fiscal planning and revenue tracking for all major accounts in the region
- Consistent track record of exceeding revenue targets & business objectives
- Industry experience in selling Cloud based solutions, including IaaS, PaaS, CPaaS or SaaS and managing complex sales negotiations
- Highly analytical and data driven; an innovative thinker and creative problem solver who is naturally curious
- A self-starter who can work with minimal supervision to drive results
- Comfortable with ambiguity and working cross-functionally in a high growth business landscape
- BA/BS degree or equivalent required
- Professional level of Japanese speaking is MUST for external communications, and business level English is required for internal communication
Nice to have
- MBA a plus (not required)
- Excellent written and verbal communication skills and strong executive presence
- Ability to influence and build effective working relationships with all levels of the organisation
- Proficiency in a local APAC language would be beneficial
- Energy and enthusiasm with a willingness to travel
Your team
Strategic Accounts
Team of full-cycle account executives working with large clients across Japan
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- A retirement savings program
- And much more (offerings vary by location)
Apply
About Twilio
Twilio thinks big. Do you?
Twilio is a remote-first company delivering communications solutions to hundreds of thousands of businesses and empowering millions of developers worldwide.
Mission
We're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Key facts
- Communications / Cloud communications
- Remote-first company
- May be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings
- Uses Artificial Intelligence (AI) to help make the hiring process efficient; every hiring decision is made by real Twilions
- Values are called Twilio Magic
- Supports employee volunteering and donation efforts
What they value
- Twilio Magic