Senior Manager, Professional Services - EMEA
Job description
Senior Manager of Professional Services - EMEA at Chainguard, leading delivery for a portion of the Enterprise segment across implementations, consulting engagements, and advisory services. The role leads and develops a team of Solutions Architects and owns end-to-end customer delivery.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · United Kingdom
What you'll do
- Own end-to-end PS delivery across onboarding, implementation, advisory, and expansion for your Enterprise segment
- Monitor and improve utilization, on-time delivery, and customer satisfaction KPIs
- Serve as the escalation point for complex or at-risk engagements
- Lead, mentor, and grow a team of Solutions Architects
- Set performance expectations, coach to them, and own career development and succession planning
- Partner with PS leadership on hiring and capacity planning
- Standardize delivery methodologies, tools, and best practices
- Improve operational processes for efficiency, scalability, and predictability
- Collaborate with Sales, CS, Product, Engineering, and Support for a seamless customer experience
- Support pre-sales on strategic or complex opportunities
- Funnel customer feedback into product and services improvements
- Partner with PS leadership to evolve services packaging and pricing
- Ensure customers achieve defined business outcomes through services engagements
- Identify expansion opportunities in partnership with Sales and CS
- Proactively manage escalations and capture customer insights to improve delivery
What we're looking for
- 7+ years in Professional Services, Consulting, Customer Success, or a related field
- 2+ years of leadership experience managing delivery teams or PS operations for a customer segment
- Technical background in cybersecurity, DevOps, software engineering, or a related domain
- Strong project or program management capabilities
- Experience working cross-functionally in a high-growth technology environment
- Excellent communication skills — comfortable engaging both technical teams and executive stakeholders
- Must be located in the United Kingdom
Your team
Professional Services - EMEA
Benefits
Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs
Receive stock options upon hire and promotion; can participate in secondary offerings and have 10 years to exercise options
18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year
- 100% covered health, vision and dental insurance premiums for you and your dependents
- Flexible time off
Apply
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About Chainguard
The trusted source for open source
Chainguard delivers hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, helping organizations build faster, stay compliant, and eliminate risk.
Key facts
- Customers include Fortune 500 enterprises and global industry leaders
- Venture-backed by leading investors
Partners & customers
What they value
- We are customer obsessed
- We have a bias for intentional action
- We don't take ourselves too seriously (but we do serious work)
- We trust each other and assume good intentions