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Senior Manager - Global Product Ops Excellence (All Genders)
Contract type
One-time
Work mode
Remote
Experience
Senior · 5+ years
Job description
A Product Operations Excellence role at HelloFresh focused on standardising and optimising processes across central and local physical product teams. The role combines process improvement, change management, program delivery and stakeholder management to enable international coordination of strategic product priorities.
At a glance
- Employment
- Contract
- Work mode
- Remote
What you'll do
- Diagnose end-to-end processes across central and local Product teams and adjacent functions (Procurement, FSQA, Production)
- Own process frameworks, SOPs and rollout "golden standards" that teams across markets adopt
- Challenge and iterate existing policies and guidelines when they no longer fit the business
- Drive organizational change across markets and functions, balancing central consistency with local needs
- Build alignment with senior stakeholders, resolve conflicts, and ensure a constant flow of information
- Own complex automation and tooling initiatives from a commercial perspective
- Sign off on tooling designs and business cases, guide Tech teams on scope, edge cases and interdependencies, and take part in Steering Committees
- Identify where AI can reshape Product Operations processes, build the business cases and prototypes, and deploy the successful tools across markets and teams
- Scope and drive short- and long-term programs from broadly defined outcomes
- Develop plan Bs and alternative solutions when priorities shift, and turn ambiguous problems into manageable, measurable workstreams
What we're looking for
- 5+ years minimum experience in Product Operations or Operational/Process Excellence
- Recognized expertise in process excellence, change management and program delivery, with advanced knowledge of methodologies, current best practices and industry trends
- Highly numerate and commercially minded, able to build rigorous, objective business cases and to judge technical designs with confidence
- A strong stakeholder leader who manages global and local stakeholders at all levels, aligns teams across markets, and communicates clearly to different audiences
- Autonomous and outcome-driven: manages scope and timelines independently, prioritizes relentlessly, and is comfortable being challenged on the soundness of their work
- Thrives in a fast-paced, demanding and data-driven environment
- Curious about AI and automation: actively explores how AI can reshape processes, assesses its impact rigorously, and leads teams to adopt it where it creates measurable value
- Bachelor's or Master's degree from a top-tier university, preferably in business, management, operations or a related field
Nice to have
- Passion for food or experience within Food/FMCG industry or consultancy
- Six Sigma Belt or PMP certification
Your team
Product Operations
Works with central and local physical product teams and adjacent functions such as Procurement, FSQA and Production.
Benefits
- Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion
- 2 years contract
- Immerse yourself in a diverse global community of 90+ nationalities
Apply
About HelloFresh
One of Europe's fastest-growing tech powerhouses
Key facts
- Diverse global community of 90+ nationalities