4
Senior Manager - Global Product Ops Excellence (All Genders)
Contract type
One-time
Work mode
Remote
Experience
Senior · 5+ years
Job description
A Product Operations Excellence role at HelloFresh focused on standardising and optimising processes across central and local physical product teams. It combines process improvement, change management, program delivery and automation/AI initiatives.
At a glance
- Employment
- Contract
- Work mode
- Remote
What you'll do
- Diagnose end-to-end processes across central and local Product teams and adjacent functions (Procurement, FSQA, Production)
- Own process frameworks, SOPs and rollout "golden standards" that teams across markets adopt
- Challenge and iterate existing policies and guidelines when they no longer fit the business
- Drive organizational change across markets and functions, balancing central consistency with local needs
- Build alignment with senior stakeholders, resolve conflicts, and ensure a constant flow of information
- Own complex automation and tooling initiatives from a commercial perspective
- Sign off on tooling designs and business cases, guide Tech teams on scope, edge cases and interdependencies, and take part in Steering Committees
- Identify where AI can reshape Product Operations processes, build the business cases and prototypes, and deploy the successful tools across markets and teams
- Scope and drive short- and long-term programs from broadly defined outcomes
- Develop plan Bs and alternative solutions when priorities shift, and turn ambiguous problems into manageable, measurable workstreams
What we're looking for
- 5+ years minimum experience in Product Operations or Operational/Process Excellence
- Recognized expertise in process excellence, change management and program delivery, with advanced knowledge of methodologies, current best practices and industry trends
- Highly numerate and commercially minded, able to build rigorous, objective business cases and to judge technical designs with confidence
- A strong stakeholder leader who manages global and local stakeholders at all levels, aligns teams across markets, and communicates clearly to different audiences
- Autonomous and outcome-driven: manages scope and timelines independently, prioritizes relentlessly, and is comfortable being challenged on the soundness of their work
- Thrives in a fast-paced, demanding and data-driven environment
- Curious about AI and automation: actively explores how AI can reshape processes, assesses its impact rigorously, and leads teams to adopt it where it creates measurable value
- Bachelor's or Master's degree from a top-tier university, preferably in business, management, operations or a related field
Nice to have
- Passion for food or experience within Food/FMCG industry or consultancy
- Six Sigma Belt or PMP certification
Your team
Product Operations
Benefits
- Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion
- 2 years contract
- Immerse yourself in a diverse global community of 90+ nationalities
Apply
About HelloFresh
One of Europe's fastest-growing tech powerhouses
Key facts
- Diverse global community of 90+ nationalities