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Senior Manager, Customer Success
Twilio
Contract type
Ongoing
Work mode
100% remote
Experience
Senior · Not stated
Level inferred from job title
Job description
Key details
- Lead and inspire a team of Senior CSMs driving account health, platform adoption, usage growth, value realization, and customer advocacy across the APJ region
- Guide your team in helping enterprise clients execute holistic customer engagement strategies, leveraging both data infrastructure and communication channels
- Serve as executive escalation contact for strategic accounts, building trusted advisor relationships with enterprise executives across IT, Product, Marketing, and Operations
- Partner cross-functionally with Sales, Professional Services, Renewals, and Technical Support to protect recurring revenue and secure renewals
- Company mission
- At Twilio, we're shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide to craft personalized customer experiences
Primary stack
Core technologies
Salesforce
Benefits
- Remote-first work
- Strong culture of connection and global inclusion
- Career growth and development
Requirements & details
- Experienced Customer Success leader
- Experience coaching and developing individual contributors
- Experience managing enterprise accounts and executive relationships
- Experience with customer engagement strategies and data infrastructure
- Experience partnering cross-functionally with Sales, Professional Services, Renewals, and Technical Support
- Information not specified
- Technical Support
- Salesforce