GI
Senior Infrastructure Support Engineer
Contract type
Ongoing
Work mode
Remote · USA, Poland, India
Experience
Senior · Not stated
Level inferred from job title
Job description
The Senior Infrastructure Support Engineer is responsible for the operations of secure and highly available eDiscovery platforms, servers, and networks, installing, maintaining, upgrading, and continuously improving client operating environments. The role also covers upgrade activities of eDiscovery applications and ongoing reliability, performance and support of the infrastructure.
At a glance
- Work mode
- Remote · USA, Poland, India
What you'll do
- Implementation and Support of eDiscovery applications and supporting infrastructure
- EDiscovery software support, with the ability to triage and route calls to appropriate parties
- Assisting Application Support Engineers with application issues; employing root causes analysis
- Ensuring client environments adhere to System Requirements as outlined by the George Jon best practices
- Maintaining client environments across George Jon's global footprint
- Developing in-depth knowledge of George Jon's offerings and how it relates to the customer's needs
- Assisting Team Members and/or providing escalation support
- Creating and editing documentation of internal processes and procedures
- Communicating with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Entering all work as service tickets into ConnectWise; managing and logging all time and expenses
What we're looking for
- Intermediate knowledge of Relativity, NUIX, and LAW software platforms
- Windows Server 2012 and above Administration
- Scripting & Automation
- Microsoft SQL Server
- Microsoft IIS
- Microsoft Clustering
- Firewall Administration (SonicWALL preferred)
- Advanced Networking
- Virtualization administration (VMWare preferred)
- Storage (SAN, NAS, DAS)
- Cisco routing and switching; Force10 a plus
- Dell Hardware and Software experience
- Ticket management; issue tracking, change log management
- Understanding of the EDRM Framework
- Ability to work and communicate effectively in a team, and while working independently
- Ability to embrace a fast-paced, occasionally high-pressure, environment and thriving while handling multiple projects/issues
Nice to have
- Relativity Infrastructure Specialist or Relativity Certified Administrator
- Ability to travel internationally
Benefits
- Remote-first work environment
- High-value, low-cost BCBS health insurance plan
- 401(k) with company match
- Ample time off including a full week in December
- Paid parental leave for primary and secondary caregivers
- Wellness reimbursement program
Apply
About George Jon, Inc.
The backbone of the eDiscovery industry
GeorgeJon plans, designs, manages, supports, and secures cost-effective, performance-optimized data platforms with 24/7/365 management and support for seamless user experience and peace of mind.
Mission
To be the foundation that supports every eDiscovery journey.
Key facts
- eDiscovery
- 24/7/365 management and support
- Remote-first work environment
What they value
- Ingenuity is the driving force behind our innovation and growth
- Respect is the cornerstone of every interaction
- Integrity is our moral compass
- Collaboration is what fuels our success