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Senior Implementation Analyst (Remote in Europe)
Contract type
Ongoing
Work mode
Remote · Europe
Experience
Senior · 5+ years
Job description
Senior Implementation Analyst at Intellect responsible for onboarding enterprise customers and guiding them through the implementation and launch of Intellect's QMS and Connected Frontline Worker software suite. The role acts as primary point of contact for key stakeholders and translates business requirements into system design.
At a glance
- Employment
- Full-time
- Work mode
- Remote · Europe
- Languages
- English
What you'll do
- Learn and coach others on the relevant Intellect product suite
- Conduct onboarding of new customers
- Strategically guide customers with the implementation and launch of Intellect's product suite
- Train customers and other team members on Intellect's product suite
- Understand customer challenges and evaluate business requirements
- Translate requirements into system design
- Manage activities to drive completion and support through project milestone objectives
- Recommend and execute continuous improvements
- Serve as the primary point of contact for key stakeholders at enterprise clients, cultivating and maintaining strong relationships throughout the implementation
- Manage stakeholders at all levels, including VP and C-suite, translating between customer and technical language where necessary
- Explore and design ways to meet customer needs in situations where established processes may not yet exist
- Collaborate cross-functionally with Support, Integration, Product, and Sales teams, communicating effectively with colleagues across multiple time zones
- Perform other duties as assigned
What we're looking for
- Bachelor's degree in technology or business (or equivalent experience in lieu of degree)
- 5+ years of experience implementing software systems and SaaS
- Knowledge of Quality Management System (QMS) and quality policies, objectives, and concepts
- Knowledge of Connected Front End Worker (CFW) software and practices
- Knowledge of various standards and regulatory frameworks (such as ISO 9001, CFR 21 Part 11, etc.)
- Technological savvy with the ability to learn new systems quickly
- Proven experience managing large, complex projects and leading large-scale programs and change management initiatives
- Experience with customer project design and scoping
- Comfortable working with senior stakeholders, including VP and C-suite level
- Strong analytical thinking, with experience using data to demonstrate ROI and success
- Strong technical aptitude, with the ability to understand and articulate complex software solutions
- Highly collaborative team player, able to work effectively in a cross-functional, matrixed environment
- Strong detail orientation, organization, follow-through, and time management skills, with the ability to manage multiple priorities, flexibly shifting focus and priority according to business needs
- Ability to build relationships, cultivate trust, and foster partnerships with all levels internally and externally
Nice to have
- Experience with B2B SaaS
- Experience working in or with manufacturing, life sciences, or other regulated industries
- Experience working with global clients, including those where English is not their first language
- A qualification or certification in project management (e.g., PMP, PRINCE2)
- Proficiency with collaboration and instant messaging tools (e.g., Slack, Teams)
- Experience with highly configurable software products
Benefits
- Competitive salary and outstanding benefits package
- Opportunities for career growth and professional development
- Collaborative and supportive work environment
- Fully remote work with flexible hours
Apply
About Intellect
AI-powered B2B SaaS technology company
Intellect is a leading AI-powered B2B SaaS technology company serving manufacturing and life sciences organizations for over 25 years. Its Intellect platform unifies Quality Management System (QMS) and Connected Frontline Worker (CFW) capabilities to help mid-market and enterprise businesses digitize quality processes, connect frontline teams, and drive continuous improvement.
Key facts
- AI-powered B2B SaaS technology
- Serving manufacturing and life sciences organizations for over 25 years
- Intellect platform unifies QMS and Connected Frontline Worker (CFW) capabilities
- Helps mid-market and enterprise businesses digitize quality processes, connect frontline teams, and drive continuous improvement