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Senior Human Resource Associate, Shared Service Centre
G-P
Contract type
One-time
Work mode
100% remote
Experience
Mid-level · 2+ years
Job description
Key details
- Support key employee life cycle processes such as onboarding of new professionals, professionals' data management, absence management, visa renewals, transfers, and offboarding of professionals
- Prepare HR documentation, i.e. employment contracts, employment contract amendments, HR policies, benefits enrollment documentation, payroll enrollment documentation, country-specific onboarding guides, employment certificates, certification of termination
- Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc
- Administer benefits on behalf of customers & professionals including collaboration with broker/insurer for professionals' benefits enrollments
- Provide payroll data, including time and expense details, to support payroll administration, working in close coordination with the payroll team and Local Payroll Provider
- Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals
- Participate in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date
- Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, and other means of communication)
- Ensure service excellence by following and committing to the established SLAs and SOPs
- Communicate and liaise with GP partners/vendors, including insurance vendors, local service providers, local payroll providers, pension providers ensuring strong collaboration and seamless coordination including internal teams in GP
- Serve as first point of contact for professionals & customers during the onboarding and offboarding process
- Company mission
- Information not specified
Benefits
- Information not specified
Requirements & details
- 2-5 years of HR operations experience (SSC experience desirable)
- Detailed knowledge of HR procedures and policies
- Experience working within a Shared Services environment
- Basic knowledge of labor legislation throughout the EMEA region will be an added advantage
- Excellent customer service skills
- Proficient in both written and verbal English with the ability to articulate clearly and effectively in various communication settings
- Literacy with MS Office
- Possess a proactive 'test-and-learn' mindset; capable of quickly mastering and deploying new AI features and platforms due to fast pace environment
- Demonstrated AI literacy with the ability to integrate generative AI tools (e.g., Gemini, Notebook LM) into daily workflows to increase efficiency and output quality
- Resourceful, problem-solving abilities with a focus on identifying and/or resolving issues effectively
- Experience in stakeholder management, including building positive relationships with both internal and external stakeholders
- Demonstrating strong self-motivation, attention to detail, and time management skills
- Ability to work in an international team composed of team members in different locations and from different cultures and backgrounds
- Flexibility to accommodate different time zones based on customer and professional needs
- 9 month fixed term contract; ideally looking for someone who can start immediately
- Information not specified
- Payroll