Senior Engineering Manager, Consumer / New Verticals
Job description
Senior Engineering Manager to own consumer engineering teams within Flex's New Verticals division, building a broader consumer bill management platform. The role combines technical leadership, delivery, people management, and operational ownership.
At a glance
- Employment
- Full-time
- Work mode
- Hybrid
- Pay
- USD 200,000 – 300,000 / year
What you'll do
- Define and execute the consumer architecture supporting New Verticals' expansion into essential spend
- Partner with engineering leaders across Flex to align technical decisions, reuse shared capabilities, and build systems that scale across business divisions
- Guide design reviews and make high-impact technical decisions, balancing speed of experimentation with long-term maintainability
- Ensure reliability, data integrity, and financial correctness across consumer workflows
- Partner with Product and business leadership to shape initiatives and connect engineering investments to customer value and business outcomes
- Lead large, ambiguous projects from early exploration through launch and scale
- Coordinate cross-team dependencies and resolve blockers regardless of team
- Establish feedback loops that help the team learn from customer behavior, iterate quickly, and scale successful products
- Manage, mentor, and grow a team of engineers
- Establish strong ownership of customer outcomes, engineering quality, and operational excellence
- Hire and develop senior engineers and future technical leads
- Elevate testing discipline and design rigor while helping the team navigate the uncertainty of building a new business line
- Own the production health and reliability of the team's consumer services
- Improve observability, scalability, and incident response
- Partner with Risk, Compliance, and platform teams to build safeguards into customer-facing financial workflows
- Ensure new capabilities launch with clear operational ownership, monitoring, and support readiness
What we're looking for
- 8+ years of software engineering experience spanning frontend and backend systems, and 3+ years managing engineers
- Experience building and scaling consumer-facing products and the APIs and backend systems that power them
- Strong product judgment and a track record of partnering with business and product leaders to deliver
- Experience leading ambiguous, cross-functional initiatives from early definition through launch and iteration
- Strong understanding of distributed systems, service architecture, reliability, and data integrity
- Experience owning production services with high standards for uptime, correctness, and operational readiness
- A track record of growing engineers, developing technical leads with strong ownership and accountability
- Ability to influence technical direction across teams and balance the needs of a new business line with shared company-wide capabilities
Nice to have
- Experience building or operating consumer fintech, payments, banking, or lending products
- Experience launching a new product or business line from early experimentation through adoption and scale
- Familiarity with customer onboarding, bill management, payment workflows, or other consumer financial experiences
- Experience using product analytics and experimentation to improve engagement or retention
- Experience partnering with Risk and Compliance teams in a regulated environment
- Background scaling high-growth consumer platforms
Your team
Consumer Engineering, New Verticals division
Builds the APIs and backend systems powering Flex's consumer-facing mobile and web apps, focused on delivering high quality, delightful and trustful customer experiences.
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About Flex
Building the payment layer for life's financial obligations
Flex is a growth-stage, NYC-headquartered FinTech company building the payment layer for life's financial obligations. By offering greater choice over how and when payments are made and allowing eligible on-time payments to help build a positive credit history, Flex puts households back in control of their cash flow. Building on roots in rent, Flex is expanding into a broader consumer bill management platform.
Mission
Give households one place to see, split, and pay their bills around how they live and get paid, putting households back in control of their cash flow.
Key facts
- New York City
- FinTech
- Growth-stage, NYC-headquartered FinTech company
- Employees across the US, Australia, Canada, and South America
- Roles posted in New York, San Francisco, and Salt Lake City are hybrid with on-site expectations of 2-3 days per week
- Relocation assistance program for candidates outside these areas
What they value
- Diverse team of intelligent, curious, determined, empathetic, and self-aware people
- Inclusive culture
- Equal opportunity workplace