GI
Senior eDiscovery Application Support Engineer
Contract type
Ongoing
Work mode
Remote · USA, Poland, India
Experience
Senior · Not stated
Level inferred from job title
Job description
The Senior Application Support Engineer supports eDiscovery applications such as Relativity, CloudNine LAW/Explore, NUIX, iPro, RevealAI and Brainspace on the frontend and backend, including upgrade activities. The role is fully remote with some client travel and is open to candidates in the USA, Poland and India.
At a glance
- Employment
- Full-time
- Work mode
- Remote · USA, Poland, India
What you'll do
- Support eDiscovery applications on the frontend and backend
- Support Relativity, NUIX, Reveal, CloudNine, and iPro software suites, with the ability to triage and route calls to appropriate technicians as required
- Assist in maintaining and monitoring client environments
- Develop in-depth knowledge of the software application catalog and how it relates to the customer's needs
- Create and edit documentation of internal processes and procedures
- Communicate with customers, keeping them informed of incident progress and notifying them of impending changes or agreed outages
- Enter all work as service tickets into ConnectWise
- Work through a daily schedule in ConnectWise, entering all time and expenses
What we're looking for
- Understanding of the EDRM Framework
- Intermediate to advanced knowledge of Relativity, NUIX, and/or Reveal software platforms
- Ticket management, issue tracking, change log management
- Able to work in a team and communicate effectively with the ability to work independently
- Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
- Embrace working in a fast-paced environment and handling multiple projects/issues in occasionally high-pressure situations
- Ability to travel for client engagements up to 10%
Nice to have
- Intermediate to advanced knowledge of other eDiscovery applications
- Relativity Infrastructure Specialist and/or Relativity Certified Administrator
- Additional Relativity, LAW, Brainspace and NUIX training and certifications
- Windows Server Administration
- Scripting & Automation
- Microsoft SQL Server
- Microsoft IIS
- Microsoft Clustering
- Server, storage, and networking hardware knowledge
Apply
About George Jon, Inc.
The backbone of the eDiscovery industry
GeorgeJon plans, designs, manages, supports, and secures cost-effective, performance-optimized data platforms with 24/7/365 management and support for seamless user experience and peace of mind.
Mission
To be the foundation that supports every eDiscovery journey.
Key facts
- eDiscovery
- Provides 24/7/365 management and support for eDiscovery data platforms
- Remote-first work environment
What they value
- Ingenuity is the driving force behind our innovation and growth
- Respect is the cornerstone of every interaction
- Integrity is our moral compass
- Collaboration is what fuels our success