Senior Director, Professional Services
Level inferred from job title
Job description
The Senior Director of Global Professional Services provides visionary leadership for Keyfactor's global professional services organization, driving strategy, transformation, and financial health. The role leads a team of Directors and builds executive relationships to improve service delivery and customer satisfaction.
At a glance
- Employment
- Full-time
- Work mode
- Remote · United Kingdom
What you'll do
- Provide visionary leadership for the entire Global Professional Services organization, driving strategic initiatives and organizational growth.
- Develop and execute long-term strategies to enhance service delivery, customer satisfaction, and business performance.
- Lead a team of Directors, ensuring alignment with organizational goals and strategic objectives.
- Drive large-scale transformation initiatives to improve operational efficiency and service quality.
- Build and maintain relationships with key executive stakeholders, both internal and external.
- Oversee the financial health of the Professional Services organization, ensuring sustainable growth and profitability.
- Represent the organization in top-tier customer engagements, industry conferences, and executive briefings.
- Establish and enforce global standards, processes, and best practices for project delivery.
- Drive innovation and the adoption of cutting-edge technologies to stay ahead of industry trends.
- Ensure global compliance with regulatory requirements, industry standards, and contractual obligations.
- Champion a culture of high performance, accountability, and continuous improvement across the entire organization.
What we're looking for
- Bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, or equivalent experience.
- Deep knowledge in a technical, MSP, or software consulting capacity with commiserate leadership experience.
- Capability to lead organizational change, influence company-wide strategy, and drive business growth.
- Complex reporting capabilities with Excel, or other BI software with the ability to use the data to effectively communicate and persuade an audience.
- Visionary leadership, advanced strategic planning, exceptional stakeholder engagement.
- Strong and effective communication skills in a consultative manner with customers and internal/external stakeholders.
- Advanced, methodical, and expedient business troubleshooting and problem-solving abilities without needing escalation to other leaders.
- Consistently speaks with confidence to technical, non-technical, and executive audiences internally and externally, effectively de-escalating any situation.
- Demonstrates advanced interpersonal communication and writing abilities with autonomy.
Your team
Global Professional Services
Benefits
Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule).
Paid Parental Leave is available to new parents, along with comprehensive adoption and fertility support in regions without government-paid leave.
- Comprehensive benefit coverage globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
Apply
About Keyfactor, Inc.
The leader in trust infrastructure for AI and machines
Keyfactor helps the world's largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction.
Mission
To securely connect the world: humans, machines, and AI.
Key facts
- Trust infrastructure for AI and machines / security software
- Leader in trust infrastructure for AI and machines
- Serves the world's largest enterprises and government agencies
- Global team
- Travel requirements: 25%
What they value
- Trust is paramount.
- Customers are core.
- Innovation never stops, it only accelerates.
- We deliver with agility.
- United by respect.
- Teams make "it" happen.