Senior Customer Success Manager, Life Sciences
Job description
Customer Success Manager role at Tulip Interfaces, managing a portfolio of Life Sciences customer accounts to drive adoption, utilization and ROI of Tulip's manufacturing software. The role partners with customers on digitization of operations and supports renewals and commercial expansion.
At a glance
- Employment
- Full-time
- Work mode
- Remote · EMEA
What you'll do
- Manage a portfolio of customer accounts by monitoring their adoption, utilization and overall health of their deployment
- Serve as internal customer champion
- Guide customers to use Tulip as a tool to improve their operations through digitization, including recommending new use cases, tracking and communicating ROI
- Act as a trusted partner to customers to ensure and manage contract renewals and support commercial expansion
- Coordinate across internal teams, from Customer Support, Professional Services, Product Management, and Sales
- Build and improve internal processes and content, as mechanisms to scale up and mature the Customer Success function
What we're looking for
- Customer focussed and excited to partner with customers to identify and deliver measurable impact
- Communicate clearly and effectively across levels, with people from the shop floor to engineering managers to c-level executives
- Like to solve problems, working closely with colleagues from other departments
- Have worked for or supported a Life Sciences company and understand their regulatory requirements
- Experience in life science development, operations and/or manufacturing environments
- BA/BS
- 5+ years of experience in Account Management, Customer Success, Product Management, Management Consulting or other client-facing roles in the Life Sciences industry
- Experience with change management in a GxP manufacturing and operations
- Experience creating and leading stakeholder & executive presentations, working with enterprise corporations and multicultural business environments
- Experience coordinating and leading actions among cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services)
- Bias for action and client impact
- Passion for continuous improvement and digital transformation
- Comfortable in a fast-paced, technology-driven business environment
- Ability to travel (estimated up to 15%)
Nice to have
- MBA/Masters preferred
Your team
Customer Success
Benefits
Competitive benefits package including commuter benefits, learning and development stipend, team events, catered lunches 3 days a week
- Direct impact on product and culture
- Company equity
- Flexible work schedule and unlimited vacation policy
- An inclusive, dog-friendly office with diverse and inspiring colleagues
Apply
About Tulip Interfaces
AI-native software that puts cutting-edge tools directly in the hands of the people on the manufacturing front lines
Tulip brings modern technology and AI into manufacturing. More than a decade ago, we created the category to close the gap: AI-native software that puts cutting-edge tools directly in the hands of the people on the manufacturing front lines.
Mission
Building a future of work where human ingenuity is amplified with the latest technology
Key facts
- Manufacturing software
- Manufacturing accounts for almost 20% of the global economy and one in every seven workers on Earth
- Created the AI-native manufacturing software category more than a decade ago
- Runs AI-forward, humanistic, and high ownership
What they value
- AI-forward
- Humanistic
- High ownership
- Human-centered
- Tech-obsessed