Senior Customer Success Manager - Germany
Job description
Customer Success Manager at Chainguard acting as the post-sales primary point of contact for customers, leading onboarding, implementation and adoption. The role drives customer outcomes, adoption and time-to-value while working with Solutions Architects, Technical Support, Product, Engineering and Sales.
At a glance
- Work mode
- Remote
What you'll do
- Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges
- Provide thought leadership on change management for large, scaled rollouts
- Support the full Business Value Realization cycle to ensure customers can demonstrate and prove value internally
- Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams
- Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues
- Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices
- Collaborate with customers and the Edu team to ensure customers are educated on product features, best practices, and security principles
- Develop relationships with multiple levels of customer stakeholders from technicians to CISOs
- Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks
What we're looking for
- 5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams - Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support
- Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle
- Take full ownership of their customer portfolio and act with a high level of autonomy, including making key decisions to drive effective customer outcomes, deciding when to include executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict, and advocating to internal teams including sales, product, engineering
- An entrepreneurial mindset - often build entirely new process or practices to ensure we best serve customers
- Demonstrates a strong commitment to continuous personal and professional development
- Driven, high emotional intelligence, and strong priority management skills
Nice to have
- Previous early-stage startup experience
- Passion for technology & cybersecurity
Benefits
Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs
Receive stock options upon hire and promotion; can participate in secondary offerings and have 10 years to exercise options
18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year
- 100% covered health, vision and dental insurance premiums for you and your dependents
- Flexible time off
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About Chainguard
The trusted source for open source
Chainguard delivers hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, helping organizations build faster, stay compliant, and eliminate risk.
Key facts
- Customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake
- Venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital
Partners & customers
What they value
- We are customer obsessed
- We have a bias for intentional action
- We don't take ourselves too seriously (but we do serious work)
- We trust each other and assume good intentions