Senior Customer Success Manager, Corporate - Life Sciences
Job description
Senior Customer Success Manager responsible for the strategic leadership of AlphaSense's most complex, high-value Corporate accounts, driving adoption, renewals and expansion.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- On-site · London, United Kingdom
What you'll do
- Navigate and influence multiple business units and key power users across the world's largest and most complex global organizations; create a groundswell of positive user sentiment to drive renewals and expansion with Senior Leadership.
- Synthesize complex usage into actionable insights and design multi-quarter adoption roadmaps in tandem with Account Management peers that align AlphaSense capabilities with business objectives.
- Guide new clients through onboarding, training, and best-practice adoption to ensure a strong foundation, both virtually and in person.
- Independently lead sophisticated technical conversations regarding Managed Content Providers (MCP), APIs, and Large Language Models (LLMs) with technical stakeholders and platform owners.
- Command virtual and in-person rooms with executive presence, and leverage strategic follow-ups to drive adoption and link AlphaSense to specific Senior Leader business objectives.
- Fully own high-stakes, multi-day on-site engagements and lead customer "Lunch & Learns," tailoring presentations to diverse user groups and core personas using the WWH (Why, What, How) framework.
- Engage in cross-functional initiatives outside the standard CSM scope, such as product feedback loops, hiring committees, mentorship programs and process innovation to improve team efficiency.
What we're looking for
- 4-6+ years of professional experience in Customer Success or Account Management, with a proven track record of managing a strategic portfolio.
- Ability to travel 20% of time.
- Experience working with clients in the Life Sciences industry, including Pharma, Biotech, Medical devices and diagnostics.
- Technical acumen to navigate complex conversations around data integrations, APIs, and AI-driven market intelligence solutions.
- Ability to identify the 5% of users who drive the majority of sentiment and influence within an account, focusing on high-level business outcomes over basic feature adoption.
- Excellent communication skills with a demonstrable track record for collaborating internally in a cross-functional environment and onsite with customers.
- A natural leader who thrives in fast-paced environments and is committed to contributing to the "AlphaSense Playbook" through mentorship and internal innovation.
Nice to have
- Familiarity with competitive intelligence, business development and clinical and commercial strategy workflows.
Your team
Customer Success organisation
Composed of four teams: pre-sales, customer success managers, account management and support; dedicated to ensuring every client realises the full value of their investment in the platform.
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About AlphaSense
The AI platform redefining market intelligence and workflow orchestration
AlphaSense combines domain-specific AI with a vast content universe of over 500 million premium business documents — including equity research, earnings calls, expert interviews, filings, news, and internal proprietary content. Purpose-built for speed, accuracy, and enterprise-grade security, AlphaSense helps teams extract critical insights, uncover market-moving trends, and automate complex workflows with high-quality outputs.
Key facts
- Market intelligence / AI platform
- Trusted by thousands of leading organizations
- Content universe of over 500 million premium business documents
- AI solutions include Generative Search, Generative Grid, and Deep Research