MR
Senior CRM Consultant
Contract type
Ongoing
Work mode
Remote
Experience
Senior · 5+ years
Job description
A Senior CRM Consultant at Massive Rocket who plans, executes and optimises multi-channel CRM campaigns within Braze for clients. The role acts as a trusted delivery expert translating client strategy into flawlessly executed customer engagement programmes.
At a glance
- Employment
- Employee or contractor
- Work mode
- Remote
What you'll do
- Lead the execution of CRM campaigns and customer engagement initiatives across multiple channels within Braze
- Configure and customise Braze to implement agreed strategies, journeys, and campaign plans
- Build, launch, and optimise targeted campaigns using segmentation, personalisation, and automation capabilities
- Collaborate with CRM Strategists, Project Managers, and clients to ensure alignment between strategy and execution
- Manage and analyse customer data to support campaign performance, optimisation, and audience targeting
- Conduct QA across campaigns, integrations, and supporting documentation to ensure delivery quality and accuracy
- Monitor campaign performance and create reports that provide clear insights and recommendations
- Serve as a trusted client partner, helping translate business requirements into effective CRM solutions
- Stay current with Braze capabilities and industry best practices, applying new approaches to improve client outcomes
- Support continuous improvement initiatives across delivery processes, campaign execution, and platform utilisation
What we're looking for
- 5+ years of experience in CRM, Marketing Automation, Lifecycle Marketing, or Customer Engagement roles
- Strong hands-on experience with Braze, Salesforce Marketing Cloud, HubSpot, or similar CRM platforms
- Proven experience executing multi-channel CRM campaigns and customer journeys
- Strong understanding of segmentation, personalisation, lifecycle marketing, and digital marketing principles
- Experience working with customer data, relational databases, and campaign performance reporting
- Excellent attention to detail, including QA of campaigns, integrations, and documentation
- Strong communication and stakeholder management skills gained through client-facing or agency environments
- Ability to work effectively across cross-functional teams in a fast-paced environment
- Proactive, solution-oriented mindset with strong organisational and problem-solving skills
- Valid work visa required; sponsorship not offered
- For contractors: proof of incorporation and up-to-date insurance required
Benefits
- Rocket-Fuelled Growth – Big challenges, fast learning, and the chance to level up quicker than anywhere else
- A Culture That Actually Gives a Damn – Supportive, positive, and built around people who want to see you win
- A Global Crew – Collaborate with brilliant teammates across Europe, the US, and beyond
- Remote-First for Life – Work from wherever you feel your best
- Real Career Momentum – Clear progression, real ownership, and space to grow into your next chapter
- Moments That Matter – Meetups, events, and team experiences that make the journey unforgettable
Apply
About Massive Rocket
A rapidly scaling Braze and Snowflake agency
Massive Rocket is a rapidly scaling Braze and Snowflake agency that builds human experiences at scale, powered by cutting-edge web, mobile, cloud, data, and AI technologies. In five years it has grown at speed and is gearing up for its next milestone of hitting $100M in revenue.
Mission
To transform how digital marketing, product, and engineering teams connect
Key facts
- Digital marketing and Martech agency
- Rapidly scaling Braze and Snowflake agency
- Grown at speed over five years
- Targeting $100M in revenue
- Remote-first with teammates across Europe, the US, and beyond
- Operates a BYOD policy
What they value
- Ownership
- Collaboration
- Growth