Senior Cloud Native Consultant (Pre-Sales) (f,m,d)
Job description
A Senior Cloud Native Consultant who acts as the technical bridge between Kubermatic's Kubernetes platform and its users, guiding customers from onboarding and implementation to ongoing optimization and support. The role combines deep Kubernetes and cloud-native expertise with strong communication to empower users and champion their needs internally.
At a glance
- Work mode
- Remote · European Union
What you'll do
- Onboard and guide new customers through the initial deployment, integration, and configuration of the Kubernetes platform.
- Act as a technical advisor, helping customers optimize usage and implement best practices across their cloud-native environments.
- Troubleshoot complex issues related to Kubernetes, container orchestration, networking, and platform configuration.
- Deliver technical training sessions, workshops, and demos to empower users across varying levels of expertise.
- Proactively monitor customer success, usage metrics, and health indicators to identify potential roadblocks or improvement areas.
- Gather and communicate customer feedback to internal product and engineering teams to shape the roadmap and enhance user experience.
- Collaborate across teams, serving as the voice of the customer and working closely with support, product, and engineering to ensure seamless experiences.
- Build strong relationships with customers, acting as a trusted advisor to drive adoption, satisfaction, and long-term success.
What we're looking for
- 3+ years of experience in a customer-facing technical role (e.g., Customer Success Engineer, Pre-Sales Engineer, Cloud Native Consultant, DevOps Consultant, or Technical Support Engineer).
- Strong hands-on experience with Kubernetes and container orchestration platforms.
- Proficiency in cloud-native tools (e.g., Helm, Prometheus, Grafana, Istio) and understanding of cloud infrastructure (AWS, Azure, GCP).
- Experience with Linux systems, DevOps practices, and infrastructure automation tools (e.g., Terraform, Ansible).
- Strong troubleshooting skills and the ability to think critically under pressure.
- Excellent communication skills—able to clearly explain technical concepts to both technical and non-technical audiences.
- Customer-focused mindset with a passion for helping others succeed.
Nice to have
- Experience supporting enterprise customers or working with complex technical environments.
- Familiarity with GitOps workflows and CI/CD pipelines.
- Knowledge of programming or scripting languages (e.g., Go, Python, Bash) is a plus.
- Contributions to open-source projects or involvement in the cloud-native community are highly valued.
Your team
Customer Experience / Solutions Engineering
Benefits
- Work with cutting-edge technologies in the Kubernetes and cloud-native ecosystem.
- Be part of an open, collaborative, and highly skilled international team.
- Flexible work hours, remote-friendly culture, and a flat hierarchy.
- Access to professional development, certifications, and industry conferences.
- Opportunities to contribute to open-source projects and the wider Kubernetes community.
- Regular team events, hackathons, and (if on-site) a modern office in Hamburg with a great team atmosphere.
Apply
About Kubermatic
We help IT teams worldwide to fully automate their Kubernetes and cloud native operations across multi-cloud, edge, and on-prem.
Kubermatic develops enterprise-grade software solutions and provides professional services and support to safely navigate and accelerate cloud native transformation. Its open-source Kubermatic Kubernetes Platform makes it easy to operate thousands of Kubernetes clusters on any infrastructure.
Mission
We believe that businesses should focus on their core purpose: writing groundbreaking applications, not operations.
Key facts
- Kubernetes and cloud native software
- One of the top corporate contributors to the Kubernetes project
- Develops enterprise-grade software solutions
- Provides professional services and support for cloud native transformation
- Open-source Kubermatic Kubernetes Platform operates thousands of Kubernetes clusters on any infrastructure
- Remote-first company
What they value
- Open
- Collaborative
- Flat hierarchy
- Room for own ideas and personal growth