SS
Senior Client Support Specialist
Contract type
Ongoing
Work mode
Remote
Experience
Senior · 5+ years
Job description
A work-from-home BPO role supporting U.S. clients in construction and roofing, with paid training provided before deployment. The position requires extensive BPO experience and excellent English communication skills.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote
- Languages
- English
- Pay
- PHP 37,999 / month
What we're looking for
- A minimum of five (5) years of experience in a BPO setup
- Excellent English communication and multitasking skills
- Preferably with a background in Customer Service
- Knowledge/skills/experience with pulling and presenting reports
- Willing to work graveyard and can start training immediately
- Has an existing home office setup with a conducive work environment
- Computer or laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD equivalent, 16GB RAM, functional camera, noise-canceling headset, and dual monitor
- A stable internet connection with at least 25 Mbps upload and download
- Back-up power and internet is required
Nice to have
- 2 years or more SME, Assistant Coach, or assistant Team Lead experience is PLUS
- Appointment setting experience is a plus
Benefits
HMO Coverage: Medicard with ₱200,000 Maximum Benefit Limit, Private Room Plan plus one (1) approved dependent at ₱100,000 Maximum Benefit Limit
- Work-from-home setup
- Long-term/full-time position
- Competitive pay is at 37,999 gross
- 5,000 Client Deployment Allowance
- Pay begins on day 1 of training
- Benefits valued at 324,000 pesos annually
- Loyalty Investment Fund: We set aside savings for you—withdraw after 5 years, with more perks at your 10th year
- Pag-IBIG MP2 Savings Program: Where the company will contribute monthly to your MP2 account
- Memorial Plan Coverage: St. Peter Memorial Plan granted after regularization
- Work-life balance benefit: 15 annual paid leaves for regular employees
- Attendance and performance-based incentives: Get up to 142,000 pesos worth of performance-based incentives annually
- Perfect Attendance
- KPI Superstars
- Shoutout Incentive
- Referral Incentive
- QA Rockstar
- C3 Champions
- Client Obs Incentive
- Quarterly In-person Team-Buildings
- Annual Company Outing
- Career Advancement Opportunities
Apply
About SMA Support Services
Build your career with SMA Support Services!
A dynamic Business Process Outsourcing (BPO) company connecting talent with top-tier U.S. clients in construction and roofing. Every new team member receives comprehensive, paid training.
Key facts
- Business Process Outsourcing (BPO)
- Connects talent with top-tier U.S. clients in construction and roofing
- Provides comprehensive, paid training to every new team member