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Senior Cargo and Parcel Claims Examiner
micro1
Contract type
Freelance
Work mode
Remote
Experience
Senior · 5+ years
Job description
Senior Cargo and Parcel Claims Examiners contribute their expertise to a specialized customer project focused on air cargo and parcel delivery claims analysis, helping train next-generation AI systems. The role involves reviewing shipment evidence and drafting custody and liability determinations.
At a glance
- Employment
- Contract · Independent contractor
- Work mode
- Remote
What you'll do
- Review and analyze documentation related to cargo and parcel claims, including air waybills, shipment photos, and delivery records.
- Assess evidence to determine custody, liability, and compliance with release rules for disputed shipments.
- Draft clear and concise written rationales supporting custody and liability determinations.
- Evaluate delivery photo disputes and provide detailed findings based on visual and written evidence.
- Identify inconsistencies, omissions, or procedural issues in freight documentation and claims submissions.
- Provide subject matter input to support the training and refinement of AI-powered claims processes.
What we're looking for
- 5+ years of professional experience in air cargo, ground handling, or parcel carrier claims examination or dispute resolution.
- Strong knowledge of custody determination, release rules, and liability assessment in air and ground freight contexts.
- Proven expertise handling parcel delivery disputes and interpreting freight documentation.
- Exceptional written and verbal communication skills, with a keen eye for detail and clarity in reasoning.
- Experience reviewing photographic shipment evidence and drafting written determinations.
- Comfortable working independently in a remote environment and meeting project requirements.
Nice to have
- Background in collaborating with or providing input for claims process improvements or audits.