Senior Business Analyst

AlmavivA de Belgique

Contract type

Ongoing

Work mode

Remote · EU

Experience

Senior · Not stated

Level inferred from job title

Job description

Technical support and coordination role for the eFTI exchange environment, handling escalated incidents, root cause analysis, documentation and interoperability support across Member States. The role also involves system design, quality assurance and liaison with the Commission and Member State authorities.

At a glance

Work mode: Remote · EU

What you'll do

Provide technical support and issue resolution: diagnose and resolve escalated incidents related to the interoperability of components in the eFTI exchange environment and/or its functional and technical implementation specifications that Level 1 and 2 teams cannot resolve
Perform in-depth investigations to identify root causes of recurring or critical problems and propose long-term solutions
Maintain and update detailed documentation for troubleshooting processes and resolutions
Ensure adherence to agreed service levels (SLAs) and incident management standards
Act as technical coordinator for operational issues affecting two or more Member States
Support the interoperability of eFTI Gates and their secure communication
Provide guidance and mentoring to Level 1 and 2 support teams to improve their technical capacity and consistency
Advise on planning, priorities and risk management, identifying weaknesses and recommending mitigations
Maintain collaborative infrastructure such as wiki or knowledge base sites hosting implementation guidelines and user documentation
Draft or review implementation documentation, user manuals, and wikis for stakeholder consumption
Contribute to the maintenance and review of technical guidance documentation for implementing legal requirements under the eFTI framework
Document and maintain an overview of the status of the implementation of the eFTI technical components in the Member States
Assist with business and functional requirement analysis, business process modelling and design documentation
Review and assure the quality of data structures and related business rules
Support testing, validation and implementation phases in cooperation with the Commission, Member States and stakeholders
Collaborate closely with the Commission coordination team, including the Business Analyst and Team Leader
Prepare structured reports, presentations, and technical briefings for business and technical audiences, including Member State authorities

What we're looking for

Advanced incident management, root cause analysis and troubleshooting
Advanced requirements engineering
Advanced expertise in Wiki and collaborative tools
Ticketing management systems and/or Agile toolbox (e.g. JIRA, Confluence, etc.)
IT support or operations, focusing on advanced troubleshooting, preferably crossborder / cross-organisation highly regulated setting
BPMN or UML or other with equivalent value, preferably in large organisation administrative business processes
IT service management (ITSM) certification (such as ITIL foundation certification, CompTIA A+)

Nice to have

Proven ability to manage incidents through ticketing systems, ensuring timely resolution and SLA compliance
Strong understanding of networking protocols, cloud platforms, and enterprise software
Experience with distributed systems, relational databases (SQL), and data modelling
Hierarchical modelling, ERDs for CDM and LDM, and dimensional modelling
Proficiency in ETL tools and data modelling techniques
Familiarity with ITIL processes and frameworks
Experience with identification, authentication, and authorisation solutions
Knowledge of non-relational databases and business intelligence reporting tools
Familiarity with EU legislation and the ability to derive technical requirements from legal texts
Experience as Solution Designer or Product Owner

Your team

Commission coordination team

Works with the Business Analyst and Team Leader; collaborates with the Commission, Member States and stakeholders

Save

Direct apply at AlmavivA de Belgique

Opens the job posting at AlmavivA de Belgique