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Senior Account Manager DACH
Contract type
Ongoing
Work mode
Hybrid · Germany
Experience
Mid-level · 2+ years
Job description
A Senior Account Manager DACH role on Perk's Account Management Team, owning a portfolio of large SMB accounts in the DACH market and driving customer satisfaction, growth and margin within existing accounts across Perk's integrated Travel and Spend ecosystem.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Hybrid · Germany
- Languages
- German – native or near-native, English – fluent
What you'll do
- Own a portfolio of large SMB customers and develop a high level of customer engagement with influential users (Admins, Finance Directors, Travel Managers) within those accounts.
- Gain a deep understanding of your customers' business and consult them on consolidating their financial stack by leveraging Perk's unified Travel and Spend capabilities, identifying opportunities to optimize their expense reconciliation and cost control.
- Develop a deep understanding of the Perk portfolio of products—including our core Travel platform and our new Spend management solution—and guide customers through the benefits of an all-in-one T&E solution.
- Actively identify cross-sell and upsell opportunities for the Spend product within your existing book of business, driving adoption of corporate cards, automated invoice processing, and expense management features.
- Identify common problems within each account—whether related to bookings or expense workflows—and develop strategies to solve each issue in a timely manner whilst also developing foolproof methods to ensure repeat issues are a thing of the past.
- Be Perk's biggest advocate within your clients and your clients' biggest advocate within Perk; address any issues, get support from our technical teams, and educate your clients on new product features across both Travel and Spend modules.
What we're looking for
- Minimum 2 years of relevant work experience within an Account Management or Customer Success role, preferably managing a portfolio of B2B clients.
- Native or near-native proficiency in German.
- Ability to speak and write in English fluently.
- Strong technical aptitude, with the ability to explain complex integrations between travel bookings and financial reporting.
- Customer-focused with a passion for working with people and solving financial pain points for businesses.
- Excellent analytical abilities with fluency in Excel and data interpretation.
- Solid analytical background to help clients visualise their T&E ROI.
Nice to have
- Experience in the Travel industry, Fintech, Expense Management, or SaaS products is highly desirable.
Your team
Account Management Team
Benefits
Comprehensive wellbeing support through Spring Health, offering fast access to 12 therapy and 12 coaching sessions for you and your loved ones.
- 30 days of annual leave to rest and recharge, plus all public holidays.
- Your choice of perk: a gym membership (Urban Sports Club) or a BVG public transport ticket.
- Competitive compensation paired with equity in Perk.
- Unforgettable team experiences, including our annual summer party.
- Flexible compensation options to help your money go further.
- 17 weeks of paid parental leave during your child's first year.
- 16 paid volunteer hours each year to give back to causes you care about.
- Up to 20 "Work From Anywhere" days annually to explore the world while staying connected.
- A fully paid four-week sabbatical after five years with Perk.
- Relocation support to help you move seamlessly into one of our hubs.
How to get hired
- 1Talent Acquisition Interview - 30mins Virtual
- 2Hiring Manager Interview - 45mins Virtual
- 3Assessment Interview - 60mins - Virtual
- 4Values Interview - 30mins Virtual
Apply
Direct apply at Perk
Opens the job posting at Perk
About Perk
The intelligent platform for travel and spend management
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more.
Mission
To power real work, with real impact, by eliminating shadow work that wastes hours, erodes morale, and saps innovation.
Key facts
- more than 1,800 people
- 2015
- London and Boston
- Travel and spend management SaaS
- Trusted by more than 12,000 companies worldwide
- More than 1,800 people across 12 offices globally
- Headquarters in London and Boston
- Founded in 2015
- Formerly known as TravelPerk
- Tackling a $1.7 trillion problem of 7 hours of lost productivity per employee each week
- Talent team represents over 70 countries
Partners & customers
BoltGoCardlessFabletics
What they value
- Being an owner
- Delivering a 7-star experience
- Working as one team
- Curiosity
- Purpose
- Mindset