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(Senior) Account Executive SMB | DACH Market (m/w/d)

Superchat
Contract type
Ongoing
Work mode
On-site · Berlin, Germany
Experience
Mid-level · 2+ years

Job description

Account Executive responsible for the full sales cycle in the DACH market, handling warm inbound leads and self-sourcing new business, running demos and closing deals, plus supporting technical implementation.

At a glance

Employment
Full-time · Employee (employment agreement)
Work mode
On-site · Berlin, Germany
Languages
German – native, English – very good

What you'll do

  • Own the entire sales cycle in the DACH market, from prospecting to closing.
  • Work warm inbound inquiries while independently acquiring new leads.
  • Schedule and run demo appointments and accompany the process to successful close.
  • Support technical implementation so new customers start successfully.
  • Build own pipeline via phone, LinkedIn and email targeting DACH companies.
  • Help decide which industries and accounts are worthwhile and what messaging works.
  • Identify customer communication pain points in discovery calls.
  • Show only the features that solve the prospect's problem in demos.
  • Speak with managing directors and team leads at eye level and translate the product into business value.
  • Negotiate, handle objections and close deals independently.
  • Maintain forecast, deal stages and next steps cleanly in HubSpot.
  • Pass customer feedback to marketing and product.

What we're looking for

  • 2-3 years of B2B sales experience.
  • Knows the full sales cycle from prospecting to closing firsthand.
  • Self-confident in leading and closing conversations without appearing arrogant.
  • Self-starter who builds their own pipeline rather than waiting for leads.
  • Coachable: accepts direct feedback without getting defensive and applies it.
  • Resilient: recovers quickly from lost deals and keeps activity consistently high.
  • Fast learner who can quickly get into a technical product and explain it clearly.
  • Structured: keeps pipeline clean and CRM notes reliable without being chased.
  • Native German and very good English skills.

Your team

Sales Team

Works with Customer Success for handover after closing and with Marketing and Product on customer feedback.

Benefits

  • Choice between Urban Sports Club/John Reed membership or transit tickets/dance subscription.
  • Regular company and team events.
  • Annual 500 € budget for personal development such as conferences, courses, books or career coaching.
  • Inclusive startup culture enabling fast professional and personal growth.
  • Nice office in the heart of Berlin with free snacks, drinks and great equipment.

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About Superchat

We are reshaping how companies communicate with their customers.

Superchat is the platform for over 10,000 companies worldwide, started in 2020 as a unified inbox and now offering AI agents across chat, email and voice.

Mission

AI is increasingly becoming the engine of customer communication, and integrations give that engine real power.

Key facts

  • rund 100 Mitarbeitenden
  • 2020
  • Berlin
  • Platform for over 10,000 companies worldwide.
  • Millions of messages run through Superchat daily.
  • Around 100 employees.
  • Profitable and has raised 18 million euros in funding.
  • Headquarters in Berlin.

Partners & customers

AllianzAuto1EnpalDanoneGASAG

What they value

  • Belief in on-site collaboration at the Berlin office.
  • International team with openness, mutual respect and exchange of perspectives.
  • Ambition and motivation, taking responsibility and showing initiative.
  • High ownership and a strong learning mentality.
  • Humbleness and team spirit: no ego, open feedback.