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Sales Operations Manager
Contract type
Ongoing
Work mode
Remote · European timezone
Experience
Mid-level · 3+ years
Job description
Corporate Sales Executive role at Roundtrip, ETG's brand for corporate clients, focused on driving sales efforts, forging strategic partnerships and expanding the client base. The posting also describes a Sales Operations Manager role reporting to the Commercial Strategy & Transformation Director.
At a glance
- Work mode
- Remote · European timezone
- Languages
- English – fluent
What you'll do
- Own and continuously improve the target-setting and quota allocation process across regions and sales teams, leveraging data-driven methodologies to ensure ambitious yet achievable targets at team and individual level
- Monitor commercial performance and manage the bonus calculation process for the sales organization, including quota achievement tracking, incentive calculations, tools building and coordination with HR and Payroll teams
- Own the sales process and playbook: keep the operating model current and practical, and turn it into simple stage checklists and quick guides reps will actually use
- Champion process adoption: work directly with reps to apply the stages, gates and qualification criteria in live deals, sit in on calls where useful, and be the go-to person for what to do next
- Drive pipeline management excellence by monitoring pipeline hygiene, conversion dynamics and portfolio growth, and prepare and coordinate the inputs so managers can run accurate weekly pipeline reviews
- Drive consistent use of prospecting and sales tools across markets: understand why some teams adopt a tool and others do not, test whether the objections actually hold, and standardise on what works
- Keep the CRM disciplined: make sure reps fill the required fields at each stage, keep records complete and up to date, and chase missing or stale data
- Support the onboarding of new joiners, bringing them up to speed on the sales process and tools so they ramp faster
- Track and analyze salesforce efficiency and profitability by developing ROI and productivity models for the commercial organization
- Build and maintain reports, dashboards and commercial performance analyses using HubSpot and BI tools
- Support Regional Directors and senior leadership in drafting sales campaigns or strategic initiatives with ad-hoc business analysis, commercial insights and performance reporting
- Drive continuous improvement: gather what is and is not working from the floor, identify opportunities to improve the process and its CRM footprint, and put them into practice
- Work in close collaboration with the broader Commercial Strategy & Transformation team, leveraging centralized analytical resources, dashboards, tools and strategic frameworks
What we're looking for
- Minimum of 3+ years of experience in Sales Operations, Sales Effectiveness, Commercial Strategy, Business Operations, Business Analytics, Sales Excellence or similar analytical and commercial roles, ideally in consulting firms or global tech companies
- Ability to effectively collaborate with cross-functional and multicultural teams in a remote-first and geographically dispersed organization
- Highly organized and detail-oriented mindset, with the ability to manage multiple priorities, deadlines and stakeholders in a fast-paced environment
- Excellent communication and stakeholder management skills, with the ability to interact confidently with reps, Sales Leaders, Regional Directors and senior management, and to coach reps on process adoption in live deals
- Fluent in English, both written and spoken
- Strong quantitative and analytical skills, with the ability to independently collect, structure and analyze complex datasets to support business decision-making
- Strong proficiency in MS Excel / Google Sheets for data analysis, reporting and performance tracking
- Hands-on experience with HubSpot CRM for at least 2 years, including reporting, dashboard creation, data hygiene and commercial performance analysis
- Experience with business intelligence and data visualization tools such as Tableau, Power BI, Looker or similar platforms
- Business acumen and hypothesis-driven thinking, with the ability to translate data into actionable commercial insights and recommendations
Nice to have
- Bachelor's or Master's degree in Engineering, Economics, Mathematics, Statistics or other quantitative disciplines, or equivalent practical experience is desired
- Experience in B2B technology, SaaS, corporate travel management or travel industry environments is a plus
- Previous exposure to sales process design, playbook development or change management within a sales organization
- Previous exposure to commercial planning, incentive schemes, quota setting, forecasting or sales performance management processes
- Experience working in fast-growing and international environments
- Advanced knowledge of SQL is considered a strong advantage
Your team
Roundtrip
Roundtrip is ETG's brand for corporate clients.
Apply
About Emerging Travel Group (ETG)
A travel-tech company, globally known for the brands RateHawk, ZenHotels, and Roundtrip, spanning over 220 markets worldwide.
Mission
To create, distribute, and operate the most convenient travel products.
Key facts
- Travel technology
- Globally known for the brands RateHawk, ZenHotels, and Roundtrip
- Spanning over 220 markets worldwide