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Sales Assist Representative
Contract type
Ongoing
Work mode
Remote · India
Experience
Mid-level · 4+ years
Job description
A Sales-Assist Representative role in Zapier's high-velocity Sales-Assist motion, engaging customers primarily via live chat (Zendesk) plus calls and emails to qualify leads and convert customers. Based in India, working ~9:00 pm - 7:00 am IST.
At a glance
- Work mode
- Remote · India
- Languages
- English – advanced working comprehension
What you'll do
- Showcase Zapier as a potential solution for teams and businesses through multiple mediums
- Spend most of the day on live chat (4+ hours) with customers through Zendesk, with the rest split between calls and emails
- Lead demos virtually to model a wide range of use-cases in which Zapier can help drive ROI for customers
- Educate users on use-cases to inspire more ways they can automate within their business
- Lead customers from interest, to learning more about the product, to purchase
- Create a sales pipeline for multiple motions through live chat queues and product qualified lead (PQL) emails
- Drive an influenced revenue metric with qualified leads handed to other teams and members
- Maintain feedback loops back into the organization, e.g. tagging call recordings with product feedback opportunities or identifying areas where improved collateral may have accelerated the sales process
- Work closely with numerous senior stakeholders and be part of several cross-functional steering committees
What we're looking for
- Located in India and able to work within the hours of ~9:00 pm - 7:00 am IST
- 4+ years of experience, with a track record as a solutions engineer, technical account manager moving to sales, or a very technical quota-carrying salesperson with experience in a SaaS environment, especially across technical product-led companies with both self-serve and sales GTM, with exposure to international markets
- Able to work a high velocity sales queue for prolonged periods of time in your day (Live Chat)
- Naturally curious about AI and regularly experiment with different AI tools to drive efficiency in day-to-day work or personal life
- Experimental and able to test ideas rapidly and contribute to multiple sales projects
- Comfortable getting into the technicalities of the product, API offerings, and curious about building solutions with these tools
- Self-managing with a high degree of agency to manage your calendar, pipeline and hit quotas
- Effective cross-cultural communicator able to communicate clearly with both customers and a distributed international team; advanced working English comprehension
- Uses AI in their work today as part of how they operate at a high level, able to point to workflows built, how their approach has evolved through iteration, and the impact on quality, efficiency, and experience
Your team
Sales-Assist Motion
Serves customers as they evaluate and buy Zapier's offers through a high-velocity sales motion, primarily via live chat through Zendesk and some inbound demos over Zoom.
How to get hired
- 1AI Fluency Assessment (10 minute assessment)
Apply
About Zapier
Zapier has helped millions of people build businesses through the power of automation.
Mission
Make everyone more productive at work
Key facts
- Fast-growing, profitable, impact-driven company
- Builds and uses automation every day to make work more efficient, creative, and human