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Renewals Representative, Account Based, Denmark
Autodesk
Contract type
Ongoing
Work mode
100% remote
Experience
3 years
Job description
Key details
- Independently own and execute full renewal workflows across assigned regional customer accounts
- Drive timely, accurate renewal completion with minimal guidance, ensuring contract and commercial accuracy
- Defend the existing customer base by proactively identifying churn risk, renewal blockers, and customer concerns
- Identify and close seat-based expansion opportunities at renewal, using standard playbooks and creative commercial approaches
- Work directly with customer procurement and commercial teams to manage renewal execution and resolve issues
- Apply clear, persuasive communication to influence renewal outcomes and maintain strong customer relationships
- Maintain accurate renewal pipeline management, forecasting, and reporting within CRM systems
- Monitor auto-renewal status and intervene when auto-renewals are disabled to prevent churn
- Use data, insights, and workflow automation to improve renewal efficiency and predictability
- Engage Account Executives on larger cross-sell or expansion opportunities identified during renewal cycles
- Partner with Customer Success Managers to align on adoption, retention, and renewal strategy
- Provide light-touch support to partners on partner-owned or assisted renewal accounts
- Share insights on churn risk, renewal blockers, and missed upsell signals across teams
- Provide guidance and informal mentorship to less experienced renewal or sales colleagues
- Share customer feedback on product experience, packaging, and commercial friction with internal teams
- Company mission
- Information not specified
Benefits
- Information not specified
Requirements & details
- Demonstrated experience managing customer renewals, account management, inside sales, or customer success motions within a B2B environment
- Proven ability to independently manage a high volume of renewal transactions with strong attention to detail and prioritisation
- Strong customer-facing communication skills, with confidence engaging procurement and commercial stakeholders
- Commercial awareness, including experience negotiating renewal terms and addressing customer objections
- Ability to identify churn risks, expansion signals, and renewal blockers using customer insight and data
- Experience using CRM systems to manage pipelines, forecasts, and renewal workflows
- Highly organised and capable of managing competing priorities in a fast-paced environment
- Familiarity with Nordics customer buying behaviours and regional commercial practices
- Experience working in subscription-based or recurring revenue business models
- Information not specified
- Uncategorized