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Remote Customer Advisor with German C1 and English - Healthcare
AetherCore
Contract type
Ongoing
Work mode
Remote · Poland
Experience
3 years
Job description
A client-support role in the healthcare industry, handling customer inquiries about pharmaceutical products by phone, email and chat. The position is full-time with shifts from 8:00 to 19:00, Monday through Friday, plus every second Saturday.
At a glance
- Employment
- Full-time
- Work mode
- Remote · Poland
- Languages
- German – C1, English – B2
What you'll do
- Engage with health advisory tasks, contributing to the success of leading brands
- Serve as a key communicator, ensuring smooth interactions between customers and our clients
- Act as the first point of contact to provide consultation, assistance, and support to customers
- Build and nurture long-term relationships, establishing trust with clients
- Address customer inquiries and resolve issues, maintaining our clients reputation
- Learn how to provide strategic advice and deliver outstanding customer service
- Respond to various requests regarding pharmaceutical products via phone, email, and chat
What we're looking for
- Bachelor's or Master's degree in pharmacy, biotechnology, biology, chemistry, or a related field
- Advanced command of German (C1 and higher)
- English B2 and higher (written and spoken)
- Strong organizational and time management skills
- Self-driven and skilled at multitasking, ready to take on challenges
- Passionate about healthcare and eager to enhance expertise in a professional setting
- EU member state passport, a valid Residence Permit for Poland, a student visa OR confirmation of being a current student or recent graduate from a Polish university