Quality Manager - Manufacturing Operations
Job description
A senior quality leadership role at a fabless AI chip company, based in the UK, responsible for defining and delivering the company's quality strategy across product, supplier, software and customer quality. The role builds and leads a quality team and owns quality through outsourced manufacturing and customer escalations.
At a glance
- Work mode
- Remote · United Kingdom
- Languages
- English
What you'll do
- Define and deliver the company quality strategy, policy and objectives, aligned to the product roadmap and growth plan.
- Build, lead and develop a quality team covering supplier, product, reliability, software and systems quality.
- Define and report quality performance to the executive team.
- Establish appropriate document control, change control, CAPA, internal audit, training and records processes that scale with a fast-growing fabless company.
- Work with PMO to embed quality gates into the new product introduction (NPI) and product lifecycle process, from concept through end of life.
- Own quality across the supply chain: wafer foundry, assembly and packaging, wafer and final test, PCB/PCBA and system-level contract manufacturers.
- Lead supplier selection, qualification, audits and ongoing performance management, including scorecards and quarterly business reviews.
- Work with engineering leaders to define software quality standards across drivers, firmware, compilers, SDKs and runtime.
- Establish release criteria, test coverage expectations, defect management and regression processes, aligned with CI/CD practice.
- Bring in secure development and software supply chain practice, including SBOMs and vulnerability management.
- Support responsible AI and AI management practice where customers ask for it, including awareness of ISO/IEC 42001.
- Be the senior point of contact for customer quality, audits and escalations.
- Lead customer RMA and complaint handling, root cause analysis and 8D responses to agreed timelines.
- Ensure product compliance with RoHS, REACH, WEEE, conflict minerals reporting, UKCA and CE marking, and relevant safety and EMC standards.
What we're looking for
- Significant experience in quality roles in semiconductors or electronics hardware, including creating and leading a quality function or team.
- Direct experience managing quality through outsourced manufacturing: foundries, OSATs, test houses and/or contract manufacturers.
- Deep knowledge of ISO 9001 and hands-on experience building or running a certified QMS.
- Working knowledge of semiconductor qualification and reliability (JEDEC), failure analysis.
- Awareness of data centre RAS assessments and HPC system qualification and certification.
- Fluency in core quality tools: 8D, FMEA, control plans, SPC, MSA and root cause analysis.
- Experience handling customer quality escalations with large, demanding customers.
- Degree in electrical or electronic engineering, materials science, physics or a related discipline.
- Clear, confident communicator who can influence engineers, suppliers and executives, and hold partners to account.
- Willing to travel internationally, including to Asia and US, for supplier audits and customer quality reviews.
Nice to have
- Experience in a fabless company, particularly one bringing an initial product to volume.
- Background in high-performance compute, data centre, networking or AI hardware.
- Exposure to software quality, release management or secure development practice.
- Lead auditor certification (ISO 9001), Six Sigma Black Belt, or chartered status (for example CQI or IET).
- Experience working with suppliers in Taiwan, South Korea or US.
Your team
Manufacturing Operations
The team where you will drive the development of business management systems as well as product, supplier, software and customer quality initiatives.
Benefits
Private Medical, Dental and Vision, Contributory Pension, 25 Days holiday plus bank holidays and Life/Critical Illness Insurance.
- Competitive salary reflective of experience and the specialist nature of the role.
- Meaningful equity so everyone shares in the value creation.
- Diverse & fun office.
Apply
Direct apply at Fractile
Opens the job posting at Fractile
About Fractile
Seeking to increase the clock speed of global progress, one chip at a time.
Fractile was founded in 2022 on the bet that the world's most capable AI systems would be limited in their impact by the time taken to produce useful outputs. They build chips and systems that efficiently generate output at thousands of tokens per second while handling the complexity and capacity challenges of operating large models at very long contexts.
Mission
To radically re-invent the hardware that frontier AI models run on, unlocking inference speed at scale.
Key facts
- 2022
- AI hardware / semiconductors
- Founded in 2022
- Raised $220M from investors including Founders Fund and Accel
- Fabless chip company building AI inference hardware
Partners & customers
What they value
- The hardest problems get solved by the broadest range of minds
- Committed to Equal Employment Opportunity and building an inclusive environment