Professional Services Engineer
Job description
A Professional Services Engineer at GitLab delivers installation, migration, training, and advisory services to help customers adopt GitLab successfully. The role supports deployments from single-node Omnibus installations to reference architectures built with infrastructure as code and configuration as code.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Saudi Arabia
- Languages
- English
What you'll do
- Deliver assigned GitLab Professional Services work, including installation, migration, training, and advisory services across GitLab capabilities.
- Configure and support deployments ranging from single-node Omnibus installations to established reference architectures using IaC and CaC practices.
- Contribute to migration plans and carry out assigned activities to move customers from other systems to GitLab SaaS or self-managed GitLab.
- Work with Engagement Managers and Project Managers to understand customer goals, scope, and delivery expectations.
- Provide practical technical guidance within your area of experience, and ask for support on complex design decisions.
- Communicate progress, blockers, and next steps to customers and project stakeholders.
- Work with GitLab's Product and Engineering teams to help resolve customer issues and share relevant feedback.
- Contribute ideas that help improve delivery consistency and reduce friction.
- Create clear implementation notes, handoff materials, and other engagement documentation.
What we're looking for
- Professional exposure to one or more IaC or CaC technologies, such as Terraform, Ansible, Packer, Puppet, Chef, or Kubernetes.
- Experience with at least one major cloud provider, such as Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure.
- Experience using, deploying, or configuring GitLab, including a solid understanding of Git and source control workflows.
- Familiarity with security and AI technologies, or the ability to build knowledge in these areas.
- Experience contributing to customer-facing technical work, such as installation, migration, training, or advisory services.
- Clear written and verbal English communication skills, including the ability to provide status updates and work effectively in a remote, largely asynchronous environment.
- A solution-oriented approach to investigating issues, explaining options, and following through on agreed actions.
- Strong organization and collaboration skills, including the ability to manage assigned work across customer engagements.
- Ability to work effectively in a fully remote organization, document decisions, collaborate across time zones, and work in ways consistent with GitLab's values.
Your team
Professional Services
Professional Services partners closely with Engagement Managers and Project Managers to deliver consistent customer outcomes. The team works with GitLab's Product and Engineering teams to share customer feedback and improve GitLab. We collaborate remotely across regions and time zones, supporting customers with a wide range of architectures and deployment models while helping them succeed over time.
Benefits
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Apply
Direct apply at GitLab
Opens the job posting at GitLab
About GitLab
The intelligent orchestration platform for DevSecOps
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.
Key facts
- DevSecOps software
- More than 50 million registered users
- More than 50% of the Fortune 100 trust GitLab
- All roles are remote
- GitLab hires new team members in countries around the world