Professional Services Director
Job description
The Head of Professional Services will build and lead a new Professional Services function at Bigblue, designing and selling operational consulting offerings for merchants across logistics, transport, and commerce operations. The role reports directly to the co-CEOs and works cross-functionally with sales, product, ops, and customer teams.
At a glance
- Work mode
- Remote
- Languages
- English – fluent, French, Spanish
What you'll do
- Design and launch Bigblue's Professional Services program: define the service offering, pricing models, and delivery frameworks for operational consulting
- Deliver structured, high-impact advice to merchants: help brands streamline their operations, unlock growth, and make the most of Bigblue's operational capabilities
- Create and track performance metrics: define success KPIs — including merchant satisfaction, project ROI, and delivery timelines — and build the tools and processes to monitor and improve them
- Generate and structure company knowledge: turn field experience into scalable insights that fuel internal training, merchant enablement, and product roadmap decisions
- Work hand-in-hand with Sales, Product, Ops, and Customer teams: scope merchant needs, influence product direction, and ensure Professional Services are tightly integrated into the overall customer journey
- Handle both repeatable and bespoke projects: from standardized onboarding packages to tailored merchant migrations, flex between industrialized delivery and custom-built solutions
- Make Professional Services a profitable growth engine: design revenue models, forecast team utilization, and ensure strong project economics while delivering value to merchants
What we're looking for
- 5+ years of experience in consulting, professional services, or implementation at a high-growth scale-up, logistics player, eCom or SaaS company
- Customer-obsessed, with a strong sense of ownership and the ability to turn complex needs into actionable plans
- Know how to balance execution, people management, and financial performance
- A builder — ready to design and scale processes from scratch, not just operate what exists
- Thrive in cross-functional environments, collaborating across product, ops, tech, and commercial teams
- Both strategic and hands-on — comfortable driving the roadmap while jumping into project firefighting when needed
- Fluent in English
Nice to have
- Ideally French or Spanish
Your team
Professional Services
A new function being launched to provide structured, expert operational consulting to merchants.
Benefits
- High-impact leadership role at the heart of Bigblue's growth and customer success
- Fast-growing scale-up with a well-funded roadmap and bold ambitions
- Room to build and innovate: create a PS function from the ground up
- Pan-European scope: support leading omnichannel brands across multiple markets
- 10€ meal voucher per worked day (55% paid by Bigblue)
- ClassPass membership for fitness & wellness
- MacBook or your preferred setup to do your best work
- 100% health insurance coverage with Benefiz
- Founders-led company where operations are truly core to the mission
Apply
Direct apply at Bigblue
Opens the job posting at Bigblue
About Bigblue
Turn fulfillment into a competitive advantage
Tech-driven logistics platform powering 500+ brands, from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, a proprietary WMS (Warehouse Management System) Atlas, and a network of 8 warehouses across Europe, Bigblue makes fulfillment faster, smarter, greener — and more cost-efficient.
Mission
Help brands turn fulfillment into a competitive advantage: scaling faster while delivering a five-star customer experience.
Key facts
- 110+ employees
- 2018
- Tech-driven logistics platform
- 500+ brands powered
- Proprietary WMS (Warehouse Management System) Atlas
- Network of 8 warehouses across Europe
- Backed by $20M+ in funding
- 10 million orders in 2024
- 110+ employees across Paris, Madrid, and London
Partners & customers
What they value
- Curiosity
- Growth-driven minds
- Ownership