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Product Solutions Specialist - Europe, remote
Contract type
Ongoing
Work mode
Remote · Zurich, Switzerland
Experience
Senior · 5+ years
Job description
A Product Solutions Specialist at LimeFlight who acts as the operational extension of Product Management during customer implementation and customization projects. The role leads solution discovery, requirements engineering, and functional delivery of customizations for B2B SaaS customers.
At a glance
- Work mode
- Remote · Zurich, Switzerland
- Languages
- English – C1
What you'll do
- Act as the primary product contact for customers during onboarding, implementation, and customization projects.
- Guide customers in adopting LimeFlight's recommended workflows, processes, and best practices.
- Advise customers on how to maximize value from LimeFlight's products.
- Explain technical concepts, solution trade-offs, and implementation implications to both business and technical stakeholders.
- Support rollout activities, user acceptance testing, training, and change management.
- Ensure delivered solutions achieve intended business outcomes and customer objectives.
- Lead discovery workshops to understand customer processes, operational challenges, business objectives, and technical environments.
- Gather, challenge, refine, and validate customer requirements.
- Identify opportunities to solve customer needs using existing product capabilities before introducing customizations.
- Define solution approaches, user stories, functional specifications, and acceptance criteria.
- Ensure requirements are actionable, complete, and scalable.
- Partner closely with Product Managers whenever requirements impact core product strategy, roadmap decisions, or platform architecture.
- Own the functional delivery of customization projects from discovery through deployment.
- Collaborate closely with engineering teams to clarify requirements, define and review solution approaches, and address technical questions throughout development, testing, and rollout.
- Support solution validation, acceptance testing, and customer sign-off.
- Manage scope and expectations while balancing customer needs with product maintainability.
- Ensure delivered solutions are successfully adopted and generate measurable customer value.
What we're looking for
- 5+ years of experience in Product Specialist or Business Analysis roles within a B2B SaaS environment.
- Strong understanding of SaaS products and software implementation processes.
- Strong technical understanding of SaaS platforms, APIs, integrations, data models, and software implementation concepts.
- Excellent communication and stakeholder management skills.
- Experience gathering and documenting business requirements.
- Strong presentation and customer-facing skills.
- Ability to translate customer needs into clear and structured requirements.
- Highly organized with strong attention to detail.
- Min. English C1
Nice to have
- Experience within aviation, airline operations, airline catering, supply chain, or logistics.
- Experience supporting enterprise software implementations.
- Familiarity with Agile product development.
- Experience creating product documentation, training materials, and user guides.
- Experience conducting market or competitor research.
Your team
Product Management
The role serves as the operational extension of Product Management during customer implementation and customization projects.
How to get hired
- 1Recruiter Screen (45 mins)
- 2Interview with the Hiring Manager (1 hour)
- 3Technical interview (1 hour)
- 4Discussion with founder(s) and peer(s) (1 hour)
Apply
About LimeFlight
Pioneering sustainable inflight service management
LimeFlight is a fully remote, mission-driven company headquartered in Zurich, Switzerland with team members across 11 countries, working on innovative technology solutions with global impact.
Mission
Contribute to a zero-waste future by drastically reducing food waste, fuel consumption, costs, and CO₂ emissions in the airline industry.
Key facts
- Zurich, Switzerland
- Fully remote team
- Team members across 11 countries
- Headquartered in Zurich, Switzerland
What they value
- Creativity
- Collaboration
- Inclusion
- Continuous learning