Product Manager
Job description
Product Manager for Channel Management at Vonage, owning the product vision and roadmap for channel setup, registration, and number management within the Vonage Contact Centre platform. The role shapes how customers configure and run digital and voice channels such as WhatsApp, webchat, email, SMS, RCS, and voice.
At a glance
- Employment
- Full-time
- Work mode
- Remote · Poland
- Languages
- English – fluent
What you'll do
- Own the end-to-end product vision and roadmap for channel setup and management within the Vonage Contact Centre platform.
- Drive the development of intuitive provisioning flows for digital channels including WhatsApp, webchat, and email setup frameworks.
- Define and improve the administrator experience for channel binding, configuration, and lifecycle management.
- Own the product roadmap for messaging compliance and registration capabilities, including 10DLC registration, toll-free number registration, and RCS registration for VCC.
- Partner with engineering, legal, and compliance teams to ensure registration processes meet carrier and regulatory requirements across markets.
- Monitor evolving messaging standards and proactively drive platform updates to keep Vonage compliant and competitive.
- Define and deliver capabilities for voice number porting, purchasing, and setup.
- Own the product experience for API route setup, enabling advanced call routing configurations for enterprise customers.
- Monitor industry trends and competitor offerings to keep channel management capabilities competitive and forward-thinking.
- Balance new feature development with maintaining a seamless experience for existing users.
- Define the strategic direction for channel management experiences, aligning with overall business goals and the Vonage Contact Center vision.
- Gather and prioritize requirements from cross-functional teams, ensuring technical feasibility and market demand are both met.
- Collaborate with engineering, design, and quality assurance teams to ensure delivery excellence.
- Work closely with internal stakeholders, channel partners, and customers to understand evolving needs across channel setup and management.
What we're looking for
- A strong drive to learn, grow, and tackle challenging domains within product management.
- At least 4 years of experience in product management.
- Familiarity with digital messaging channels and their configuration or provisioning requirements (e.g., WhatsApp Business API, SMS, RCS, webchat).
- Understanding of messaging compliance frameworks such as 10DLC and toll-free verification.
- Experience with voice communication products, including number management, porting, and routing.
- Proven ability to balance the needs of existing users with opportunities for innovation.
- Excellent written and verbal communication skills and a collaborative mindset.
- Fluency in English.
Nice to have
- Domain expertise in CCaaS is a benefit.
- Experience working with CPaaS platforms or API-driven communication products is a plus.
- Living close to Wrocław is a plus.
Your team
Vonage Contact Center
The team behind the Vonage Contact Centre platform, where Channel Management enables administrators to configure, register, and manage the full suite of communication channels.
Benefits
Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development.
- Unlimited Discretionary Time Off.
- Private Medical Insurance with the option to add dependents at your own cost.
- Multisport Gym Membership.
- Educational Assistance Reimbursement Program.
- Polish Language Classes for non-native speakers.
- Lunch and Learn Sessions.
- Three Paid Volunteer Days a Year.
- Reimbursement for the costs of prescription glasses.
- Maternity and Paternity Leave.
Apply
Direct apply at Vonage
Opens the job posting at Vonage
About Vonage
A global cloud communications leader
Vonage is a global cloud communications leader providing fully programmable-based unified communications, contact center solutions, and communications APIs.
Mission
Help businesses innovate cloud communications and accelerate their digital transformation through fully programmable-based unified communications, contact center solutions, and communications APIs.
Key facts
- Cloud communications
- Brands such as Airbnb, Viber, WhatsApp, and Snapchat use Vonage to accelerate their digital transformation.
Partners & customers