Product Manager (Operations)
Job description
Product Manager role in Lendable's Central Operations team, owning product discovery, prioritisation and delivery for operational tooling and automation across UK and US products. The role focuses on making customer operations faster, more efficient and more consistent.
At a glance
- Work mode
- Remote
What you'll do
- Own product discovery, prioritisation and delivery for operational tooling and automation initiatives
- Identify opportunities to reduce manual work, improve customer outcomes and increase operational productivity
- Translate operational problems into clear product opportunities, requirements and measurable outcomes
- Work closely with engineers, data scientists and operational subject-matter experts to deliver effective solutions
- Lead initiatives across complaints management and resolution, fraud/disputes and financial crime casework, AI-assisted customer service and agent tooling, operational reporting, dashboards and data infrastructure, and customer contact deflection and self-service
- Define success metrics, monitor performance and use insight to iterate on delivered products
- Support controlled trials and pilots before scaling new automation or AI capabilities
- Manage dependencies across different product teams, for example integrating motor, loans and cards with a central complaints tool
- Communicate progress, risks, trade-offs and decisions clearly to senior stakeholders
What we're looking for
- Experience as a Product Manager delivering internal tools, operational products, workflow platforms or automation
- Strong understanding of customer operations, contact centres, complaints, servicing or regulated processes
- Ability to work effectively with technical and non-technical stakeholders
- Strong analytical and problem-solving skills, with an ability to turn data into prioritised action
- Experience defining measurable outcomes and using experimentation or pilots to validate solutions
- Excellent written and verbal communication
- Sound judgement when working with customer data, AI, automation, risk and compliance
- A pragmatic, delivery-focused approach, balanced with long-term product thinking
Nice to have
- Experience in financial services, lending, cards, motor finance or another regulated environment
- Experience with AI-enabled products, workflow automation or agent-assist tooling
- Experience working across multiple markets or product lines
- Familiarity with operational metrics such as service level, occupancy, handle time, resolution rate, quality and customer satisfaction
- Experience partnering with Data Science, Analytics or Engineering teams
Your team
Central Operations
Combines Product and Engineering expertise to build tools for Operations. The team includes product managers, engineering leadership and software engineers, and works through shared collaboration channels and cross-functional partnerships.
Benefits
Flexible working: flexible approach tailored to each role; hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites
Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls
Office meals & snacks: fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations
- Winning team: the opportunity to scale up one of the world's most successful fintech companies
- Health coverage: support for your physical and mental wellbeing, including private health cover
- Retirement & savings: long-term financial wellbeing through retirement savings plans
- Employee referral programme: earn a competitive bonus when you refer successful new team members
- Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations
Apply
Direct apply at Lendable
Opens the job posting at Lendable
About Lendable
On a mission to build the world's best technology to help people get credit and save money
Lendable is a fintech company building consumer finance products. It has rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance, getting money into customers' hands in minutes instead of days. It is going after the UK and US markets.
Mission
Build the world's best technology to help people get credit and save money
Key facts
- over 800 people
- Fintech
- One of the UK's most exciting unicorns with a team of over 800 people
- Among the fastest-growing tech companies in the UK
- Profitable since 2017
- Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)
- Rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance
- Going after the two biggest Western markets (UK and US)
Partners & customers
What they value
- Take ownership: you are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
- Work in small teams of exceptional people: Lendies are relentlessly resourceful. We challenge the status quo to solve problems and find smarter solutions
- Build the best technology in-house: we use new data sources, machine learning and AI to make machines do the heavy lifting