A
Product Manager Intern
Contract type
One-time
Work mode
Remote
Experience
Junior / entry level · Not stated
Level inferred from job title
Job description
A Product Manager Intern role at Aircall, working cross-functionally with Product, Engineering, Data, Design and Go-to-market to turn customer feedback into product improvements for Aircall's core product.
At a glance
- Employment
- Internship
- Work mode
- Remote
- Languages
- English – fluent
What you'll do
- Meet directly with customers to gather feedback, discuss pain points, and validate potential improvements.
- Synthesize qualitative and quantitative feedback into clear opportunities, and translate them into product recommendations that shape the roadmap.
- Partner with Product, Design and Engineering to define requirements and prioritize enhancements that improve user experience and agent efficiency.
- Align dependencies and facilitate tradeoff discussions with stakeholders across product areas.
- Follow the development cycle end-to-end to ensure we ship the best possible experience in an agile manner.
- Contribute to Knowledge Base articles, FAQs and product demos to support launches and go-to-market.
- Gather and synthesize usage and performance data from multiple sources (interaction logs, analytics, customer feedback).
- Identify patterns, bottlenecks and opportunities in product workflows, and turn them into more intuitive experiences.
- Use modern data tools and, where relevant, AI/LLM-based approaches to enrich analysis and uncover deeper insights.
- Research, recommend and help implement tools and frameworks for tracking key product metrics (e.g. latency, reliability, usability).
- Collaborate with teams to define and monitor KPIs aligned with product goals.
- Help set up dashboards, alerts and reports to support ongoing performance evaluation and decision-making.
What we're looking for
- Master's student from an engineering or business school or university.
- Fluent in English.
- Comfortable running customer conversations — asking good questions, listening carefully, and following up.
- Comfortable working across teams, aligning dependencies and navigating tradeoffs with peers and stakeholders.
Nice to have
- A first experience (internship) in a product or project team is a plus.
- Knowledge of SaaS, product development cycles, and our business is a plus.
Benefits
- Key moment to join Aircall in terms of growth and opportunities
- Our people matter, work-life balance is important at Aircall
- Fast-learning environment, entrepreneurial and strong team spirit
- 45+ Nationalities: cosmopolite & multi-cultural mindset
- Competitive salary package & benefits
Apply
About Aircall
AI-powered customer communications platform
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance.
Mission
Redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Key facts
- Paris, France
- Customer communications software
- Used by 22,000+ companies worldwide
- Headquartered in Paris, European HQ
- North American HQ in Seattle
- Teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City
- 45+ Nationalities
What they value
- Customer-obsessed
- Data-driven
- Ownership
- Continuous learning
- Thoughtful speed
- Diversity, equity and inclusion