Product Manager - Field Service Management (SaaS)
Job description
Product Manager role at Joblogic focused on Field Service Management, Facilities Management, or operational workflow-driven SaaS products. The role involves leading customer discovery and translating complex operational workflows into intuitive product solutions.
At a glance
- Work mode
- Remote · United Kingdom
What you'll do
- Lead discovery with customers across field service and facilities management operations
- Understand and map operational workflows including reactive maintenance jobs, Planned Preventative Maintenance (PPM), scheduling and dispatch, field engineer mobile workflows, asset lifecycle management, and quote → job → invoicing journeys
- Translate complex operational problems into clear product requirements and solution design
- Work closely with UX designers to create intuitive workflows and product experiences
- Define and prioritise roadmap initiatives aligned with product strategy and customer value
- Collaborate with engineering teams to ensure solutions are practical, scalable, and deliver real operational impact
- Validate product ideas through customer interviews, field research, and prototype testing
- Monitor product adoption, workflow performance, and user behaviour to continuously improve features
- Partner with internal teams including Sales, Customer Success, and Support to ensure successful feature adoption
What we're looking for
- 3+ years of experience as a Product Manager within B2B SaaS environments
- Strong understanding of Field Service Management, Facilities Management, or operational workflow-based software
- Experience translating real-world operational processes into clear product logic and requirements
- Strong discovery skills and ability to conduct customer interviews and uncover real problems
- Experience collaborating closely with UX designers and engineering teams
- Strong ability to manage stakeholders and communicate product strategy clearly
- Structured thinking and ability to break down complex workflows into scalable product solutions
- Comfortable working in fast-moving product environments with multiple priorities and cross-functional teams
Nice to have
- Experience working with CAFM / FSM / CMMS software platforms
- Experience building products with scheduling engines or optimisation logic
- Experience designing mobile-first workflows for frontline users
- Familiarity with API-driven platforms and system integrations
- Understanding of data-driven operational analytics and reporting systems
Apply
Direct apply at Joblogic
Opens the job posting at Joblogic
About Joblogic
Joblogic provides software to service contractors who install and maintain the built environment. Our platform helps businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth. With over 100,000 users across industries including HVAC, plumbing, electrical maintenance, facilities management, and building fabric maintenance, we are entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service firms.
Key facts
- SaaS
- Secured a strategic growth investment from Vista Equity Partners
- Investment includes over £100 million in new primary capital
- Accelerating an AI-first roadmap
- Expanding the platform into CAFM (Computer-Aided Facilities Management) capabilities
- Supporting expansion across Europe and beyond
- Transforming from a successful UK business into a global scaling SaaS rocket ship
- Target of £100M ARR across international markets
- Over 100,000 users across industries including HVAC, plumbing, electrical maintenance, facilities management, and building fabric maintenance
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