Product Manager
Job description
The Product Manager for PSA is responsible for planning and executing ConnectWise platforms, from gathering requirements and designing specifications to managing the product backlog and coordinating development through implementation and support. The role works with cross-functional teams to enhance development efforts and help partners navigate the product.
At a glance
- Work mode
- Remote · UK, USA
What you'll do
- Provides support to the Product Management team, with a high attention to detail
- Researches, analyzes, and documents findings
- May coach, review, and/or delegate work to other team members
- Defines and drives the business plan, strategy, and positioning of the products to align to corporate growth strategy
- Collaborates to discover solutions to identified problems, using sound judgement to assess risks, and to lay out the value of your solution in a well-structured, data-informed, written narrative
- Proactively identifies market opportunities and performs analysis to understand the competitive landscape, trends, and emerging opportunities
- Interacts with customers and prospects to define market requirements and communicates the needs to the development team
- Monitors product performance to evaluate adoption rates, user experience, and production issues
- Prioritizes the product backlog in conjunction with overall business and partner needs
- Represents ConnectWise in all partner engagements, events, conferences, and other venues
What we're looking for
- Ability to manage large projects and processes independently with limited supervision
- Recognized subject matter expert of applicable work area
- Ability to situationally adapt and understand new technology/processes as per business and partner requirements
- Strong communication and presentation skills (verbal and written) with the ability to effectively communicate with both technical and non-technical partners
- Ability to work in rapid pace environment with multiple projects, while maintaining high quality work
- Demonstrated commitment to partner and team-oriented management
- Familiarity with software development, database, server/client, and similar technical concepts
- Demonstrated understanding of the techniques and methods of modern product management
- Must be detail-oriented and able to work on multiple priorities simultaneously
- Knowledge of MSDP industry
- Bachelor's degree in related field or related business experience
- 5+ years relevant experience
Nice to have
- Knowledge of Agile Methodology, software development life cycle, and Atlassian Product Suite
- Experience in ConnectWise PSA application
Your team
Product Management
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About ConnectWise
A community-driven software company dedicated to the success of technology solution providers
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. Its suite helps over 45,000 partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Key facts
- over 3,000 colleagues
- Software
- Over 3,000 colleagues in North America, EMEA and APAC
- Suite helps over 45,000 partners
What they value
- Inclusive, positive culture
- Every colleague is valued for their perspectives and skills