Principal Sales Engineer | Canada
Job description
Principal Sales Engineer responsible for leading technical sales strategy, delivering advanced product demonstrations, and guiding customers through complex solution architectures for ExtraHop's network detection and response platform. The role mentors other sales engineers and acts as a trusted advisor throughout the buying journey.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote
- Pay
- CAD 180,000 – 190,000 / year
What you'll do
- Lead the technical sales strategy and deliver advanced product demonstrations
- Guide customers through complex solution architectures
- Mentor other sales engineers
- Collaborate closely with product and engineering teams to align customer feedback with roadmap priorities
- Support executive-level discussions
- Design and advocate for customer-tailored solutions that drive measurable business outcomes
- Proactively resolve pre-sales technical challenges
- Complete mastery of all ExtraHop demo narratives
- Be sufficiently versatile with the ExtraHop platform to conduct any ad-hoc demo upon request
- Be a key stakeholder in the demo creation/update process
- Maintain documents key to the SE workflow; deployment guidelines, POC best-practices, compelling use-cases, etc.
- Guide and mentor new ExtraHop SEs
- Create and deliver public speaking sessions, blog posts, social media activity and analyst interactions
- Interface with Product Management to relay market demands from prospects/customers and play a role in shaping the product roadmap
- Play an active role in the continuous refinement of the POC process
- Become an acknowledged expert in one or more competitive products and lend assistance to other SEs
- Identify new areas of opportunity/revenue growth based on customer/industry relationships and knowledge of the verticals
- Act as an expert SFDC user and suggest improvements to SFDC workflows
- Actively drive changes to SE/company processes from idea through execution
- Incorporate business requirements into the demo narrative and ensure POC outcomes are aligned with business impact
- Translate customer input into a solution architecture aligned with the business proposal being developed by the RSM
What we're looking for
- 10-14 years selling Cloud and Cyber Security technology into large Enterprises with direct AWS, Azure or GCP experience
- Bachelor's degree in computer science, information systems, or related area or demonstration of equivalent knowledge
- Minimum of 5 years of experience working directly with cloud concepts
- Complex and strategic selling experience required
- Deep understanding of enterprise-architecture concepts, risk management, and excellent working knowledge of key protocols across Layers 2-7 (e.g., TCP/IP, HTTP, DNS, SSL/TLS, etc.)
- Expert level understanding of enterprise information technologies across the full OSI stack, cloud concepts (AWS, Azure, GCP)
- In-depth knowledge of Site Reliability Engineering Concepts
- Excellent organizational, interpersonal, and leadership skills, acts as a role model and a mentor for other sales engineers
- Excellent communication (verbal and written) and presentation skills with the ability to interact and address Senior executive and technical audiences
- Ability to quickly learn new technologies and have an ongoing desire to stay current with the latest technologies
- Works without supervision with extensive latitude for independent judgement
- Strong problem-solving skills: must be capable of accurately assessing needs, maintaining a calm business demeanor, and taking quick action to resolve issues
- Works cooperatively with others within the organization and other cross-functional stakeholders
- Works well in fast-paced, high-stress environments
- Has predictable, reliable attendance
Your team
Sales Engineering
Benefits
Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
- Health, Dental, and Vision Benefits
- Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
- FSA and Dependent Care Accounts + EAP, where applicable
- Educational Reimbursement
- 401k with Employer Match or Pension where applicable
- Pet Insurance (US Only)
- Parental Leave (US Only)
- Hybrid and Remote Work Model
Apply
About ExtraHop
Reinventing Network Detection and Response (NDR)
ExtraHop is reinventing Network Detection and Response (NDR) to offer enterprises unparalleled visibility, context, and control against emerging threats. The platform integrates NDR with Network Performance Management (NPM), Intrusion Detection Systems (IDS), and forensics, providing a single, comprehensive solution. By decrypting and analyzing complete packet-level data at wire speed and leveraging cloud-scale machine learning, ExtraHop empowers Security Operations Centers (SOCs) to detect, investigate, and remediate modern cyber risks in real time across their entire hybrid infrastructure, including data center, cloud, and SASE environments.
Mission
To protect and empower the connected enterprise by revealing what is happening in the infrastructure that sustains businesses, lives, and communities, and ensuring the integrity of networks, data, systems, and processes.
Key facts
- 2007
- Cybersecurity / Network Detection and Response
- Only NDR vendor acknowledged as a leader by all major analyst firms
- Recognized in the 2025 Gartner Magic Quadrant for Network Detection and Response
- Recognized in the 2025 Forrester Wave for Network Analysis and Visibility
- Recognized in the 2024 IDC Marketscape for NDR
- Recognized in the 2025 Gigamon Radar Report for Network Detection and Response
- Since 2007, ExtraHop has helped organizations extract in-depth network telemetry and contextual insights
What they value
- Lead with Purpose
- Act with Integrity
- Find a Way
- Innovate
- Share Success