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Presales Engineer
Contract type
Ongoing
Work mode
Remote · Ireland, Spain
Experience
Senior · 8+ years
Job description
Presales Engineer for the DACH region who partners with Account Executives to lead the technical sale of Twilio's communications products. The role focuses on technical discovery, solution design, product demonstrations and proving product fit to customers.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Ireland, Spain
- Languages
- German
What you'll do
- Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions
- Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio's APIs
- Establish yourself as a trusted advisor to customers by leading discovery of customer technical pains to design, demonstrate, and present innovative solutions that solve business challenges
- Build and present highly interactive, complex and engaging customer product demonstrations to showcase Twilio's Communications Products while forming strong customer relationships with technical and nontechnical stakeholders
- Be hands-on, high-energy, passionate, and a creative problem solver able to get things done and lead others to success
- Take the initiative to identify and solve problems for the customer and within the organization
- Contribute to the broader Twilio Presales Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
- Mentor less experienced Presales Engineers
What we're looking for
- 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
- Excellent communicator and presenter able to gain audience confidence
- An engaging storyteller able to communicate complex topics to multiple levels of audience
- Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution
- Previous software development experience or working knowledge in backend (Java, C#, Node.js, Python, PHP) or web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
- Experience building with REST APIs
- Previous experience in Telecom, SIP, Contact Center, or Security
- Experience with sales methodologies
- Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience
Nice to have
- Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture
- Experience working with customers in the DACH region
- Proficient German speaker
Your team
Presales Engineering
Twilio's Presales Engineers deliver the Technical Win and best Product Fit to customers as a critical part of the sales team.
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- A retirement savings program
Apply
About Twilio
Shaping the future of communications
Twilio delivers innovative communications solutions to hundreds of thousands of businesses and empowers millions of developers worldwide to craft personalized customer experiences. It is a remote-first company with a strong culture of connection and global inclusion.
Key facts
- Communications technology
- Remote-first company
- Delivers solutions to hundreds of thousands of businesses
- Empowers millions of developers worldwide
- Uses AI to help make the hiring process efficient; every hiring decision is made by real Twilions
- Values are called Twilio Magic
- Supports employee volunteering and donation efforts
What they value
- Twilio Magic